Driven by Experiences

Genesys shares with Scuderia Ferrari a drive for innovation, teamwork and performance

Both Ferrari and Genesys share the excitement of seeing around corners and using data and technology to anticipate what’s next. Much like how an F1 race team uses real-time data to make split-second decisions for its drivers and pit crew, the Genesys Cloud™ platform provides the right data, AI and predictive capabilities to empower organizations to drive personalized customer experiences.

Genesys is an Official Team Partner for Scuderia Ferrari

Delivering the power of empathy to every customer experience at scale

It’s all about the team — empowered with technology and data to coordinate every interaction and touchpoint for personalized customer and employee experiences.

Nespresso

Creating a constant, seamless customer and employee experience

Learn how Nespresso leverages Genesys Cloud with voice, digital, artifical intelligence and WFM to provide the best employee and customer experiences.

Capabilities

Call center software Digital AI and automation Workforce management

TechStyle Fashion Group

Personalized shopping experiences with digital and artificial intelligence

By replacing NICE In Contact with Genesys Cloud, TechStyle can handle retail peaks and seamlessly build and embed custom solutions.

Capabilities

Call center software Digital AI and automation Workforce management

State of Customer Experience report

This report combines insights from two global surveys and Genesys Cloud platform data to understand the state of customer experience (CX) today. And it explores trends that will shape the market for tomorrow.

Get the report

Give your team the tools to deliver the best customer and employee experiences

Contact center software

Keep conversations live when they matter most.

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Digital customer engagement

Engage customers anytime, anywhere, on any digital channel.

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Integrations

Customize contact center applications with open APIs.

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Artificial intelligence and automation

Power ongoing, personalized experiences at scale.

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Workforce engagement management

Empower employee performance while improving operations.

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See all our capabilities