Transform your CX for the age of AI

Deliver the future of customer and employee experience today — all built on our AI-powered experience orchestration platform.

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Genesys Cloud is the world’s leading AI‑powered experience orchestration platform

Drive growth, customer loyalty and employee productivity while reducing costs — all through a trusted, artificial intelligence (AI)-powered platform that delivers personalised experiences at scale across chat, email, messaging, voice, social and text.

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Purpose-built AI

Realise value faster with AI that’s easy to deploy, control and optimise.

Seamlessly connect on digital and social

Personalise engagement on any channel with humans and AI-powered bots.

Future-ready contact centre

Optimise with intelligent automation and embedded AI that delivers value from day one.

Open CX platform and cloud architecture

Innovate continuously, scale globally and build any experience.

End-to-end journey management

Connect data silos to orchestrate and optimise customer and employee experiences.

Workforce engagement management

Simplify management, accelerate employee impact and increase retention with native AI and CX integration.

Redefine what’s possible for CX with AI‑powered experience orchestration

Make every interaction personal and filled with empathy. No matter where your customers’ journeys start, you’ll connect the dots with the Genesys Cloud™ platform and built-in AI. Now it’s easier than ever to keep your employees engaged and your customers happy and coming back for more.

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