Choose the proven approach for your on-premises call centre migration

Smooth your move to the cloud with experience and a personalised plan.

Deliver a customer experience that's beyond expectations

Your on-premises call centre has served you well. But yesterday’s systems weren’t designed for ever-changing customer expectations. Moving away from your existing technology doesn’t have to be intimidating. The right guide makes navigating the migration journey easier and more predictable, with far lower risk and faster time to business value. There’s a reason companies trust Genesys to migrate their call centres to the cloud: our experience and a program we call PureBridge Cloud.

Take the guesswork out of call centre migrations

Reduce risk and complexity

Minimise risk with a proven migration methodology tuned to your unique requirements, special offers that ensure you avoid double payments during your migration and technical scholarships to train your talent. And a no-cost assessment workshop makes it easy to get started.

Accelerate time to value

Successfully migrating core contact centre functions first consolidates and simplifies disparate systems, channels and data. You’ll see day one cost savings and improved performance metrics — and set the foundation for innovation.

Personalise your plan

Together we’ll define a realistic migration strategy. You’ll receive a personalised plan that details what each delivery phase looks like, with special attention to routing, change management and a technology bridge for reporting continuity.

Experience the difference with Genesys

Your migration journey is a relationship, not a transaction.

Enjoy measurable benefits on Day 1

Focus on your business outcomes. Consolidate systems that drive up maintenance, support and integration costs. Simplify infrastructure with a single application, a single point of administration, and unified data and reporting. See reduced costs and improved KPIs on Day 1.

Trust a proven process

With a prescriptive migration approach that’s simple, proven and backed by ROI, you can implement solutions based on your unique use cases. Then apply an agile, phased delivery — instead of trying to do everything at once.

Go cloud today or as you're ready

Genesys Cloud is built on a public cloud, microservices-based architecture. It lets you map your path to cloud with on-premises subscription, hybrid or on-premises with cloud services. We have proven cloud options for every organisation.

Rest assured we're with you all the way

Your migration journey doesn’t end with the go-live party. You receive ongoing guidance and services to make sure you get the results you expect.

"We’ve created a virtualised, multichannel contact centre environment. As we fly to new destinations, we immediately connect those destinations into our virtual contact centre."

Karen Bell-Wright

Senior Vice President for Retail and Contact Centers Worldwide

Emirates

Read the customer story

See what Genesys customers are saying

Cloud

“Now, we’re not waiting two years for a software release or server upgrade. We’re able to simply switch on new capabilities when required and use them in the right way, which is a major paradigm shift. Genesys Cloud has changed the game for us, constantly bringing new functionality.”

Jason Lock,
Head of Contact Centres for Westpac NZ

Innovation

“Technology is not only driving innovation. It is driving business strategy. The technology platform choices that we make are strategic and critical and we’re looking to Genesys as a provider of a key strategic platform to help us continue to innovate with new services and capabilities for our consumers and merchants.”

Brad Strock,
CIO, PayPal

One hand to hold

“Genesys understood our business better than anyone else, and what it would take to delight our customers. There was a personal touch that made us realise we had a true, long-term partner in Genesys.”

Ian Roberts,
Operations Leader, Quicken Customer Care

Omnichannel

“This is the best contact centre I could have imagined. We’ve been ranked the number one Vodafone contact centre worldwide. And with the new innovative channels we’ve developed, we know there’s a lot more to come.”

Jörg Knoop,
Head of Contact Centre and Telesales, Vodafone

Routing

“With Genesys Cloud , it’s much easier to control queues and move resources around. Every time a customer makes contact, our advisors automatically see their full history. So, we’re able to provide them with better information, quicker service and a superior experience.”

Lene Strengelsrud,
Head of Communication Centre, Lowell Norway

Reporting

“One of the big keys to success for us was our ability to manage and measure our business at a whole different level. We’ve got more insight at our fingertips than we could ever think of having before. And that helps us manage our experience for customers. We’re an obsessed organisation, so those experiences are very important to us.”

Dwayne Calder,
Managing Director, Insight and Enablement, ATB Financial

Call centre migration resources

The essential migration checklist for identifying the right customer experience solution

Get the checklist

Preview your migration journey

Transition means opportunity. Discover what your migration journey could look like and learn how a technology makeover of your existing call centre will empower you to make every moment count. You’ll get a proven process to assure smooth operations and measurable results. Getting started is easier than you think with a no-cost assessment. To learn more, take the tour.

Take the tour