Nicola Burns

Nicola Burns is a Genesys Product Manager in artificial intelligence (AI), with a focus on chatbots and voicebots in Conversational AI. She works primarily on Genesys Dialog Engine, the Genesys native bot builder, and is involved in a cross-team effort to evolve the future of bots within Genesys. Nicola has nine years of experience in self-service within contact centers and has a Ph.D. in artificial intelligence. She is in the process of co-authoring her first patent.