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for the Future of CX

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Deliver great customer support on any channel with Genesys

The award-winning Genesys Customer Experience Platform enables small, mid-size and large businesses to deliver seamless, proactive and personalized experiences across all digital channels and voice.

Genesys clients have seen:

  • A 25% increase in Net Promoter Score (NPS)
  • A 50% increase in agent productivity; and,
  • A 30% increase in revenue due to improved customer experience.

Genesys is the only customer experience company recognized by top industry analysts as a leader in both cloud and on-premise solutions.

Genesys Named Leader in the Gartner Magic Quadrant for Contact Center Infrastructure 9 Years in a Row

See how the 12 contact center infrastructure vendors stack up. Learn why Gartner named Genesys a Leader nine years in a row!

GET THE GARTNER MQ FOR CCI
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Genesys Named A Leader in the Gartner MQ for Contact Center As a Service

See how the 11 cloud contact center vendors stack up. Also learn why Genesys is named leader three years in a row!

GET THE GARTNER MQ FOR CCaaS
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9 Reasons to Choose Genesys

GENESYS

AVAYA

CISCO

FIVE 9

IN CONTACT
Pure Play Customer Engagement Platform
Leader in Cloud & On-Premise
Native Omnichannel Journey Management
CX Routing
Fully Integrated Workforce Engagement Solution
Omnichannel Analytics
Pure Play Customer Engagement Platform
Proactive Outbound Engagement
CRM Integration

Award Winning Solutions

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