The travel industry is facing unprecedented challenges which will likely take some time to fully solve. Airlines in particular are struggling to address multiple crises and business risks post-Covid, of which customer service is only one of many problem areas.
Staff shortage combined with an incredibly fast spike in demand has created immense frustration for travelers, operational staff, and customer-facing teams. One answer is to change the customer engagement dynamic to protect their employees, support staff retention and recruitment, and maintain their brand reputation as much as possible during these very difficult times for the industry.
SITA & Genesys offer a range of solutions to help you regain height. We have designed a webinar specifically for the needs of the airline industry.
Secure your first class seat now!
https://genesys.zoom.us/webinar/register/WN_Xe1rNQaSSIWxIUJkwhIpaA
Imagine a world where contact centers anticipate needs and respond so fully that customers feel pleased with every interaction — a world where employees are excited to get to work each day.The Genesys Cloud platform makes that vision a reality.
Around the globe, thousands of businesses use this powerful, all-in-one contact center solution to surprise and delight customers with effortless, empathetic experiences.
Air passenger arrivals to the UK declined by 98.3% to just 112,300 in April 2020. By June 2022 they had bounced back to a two-year high of 8,366,800.
The Heathrow Business Support Centre provides finance, HR, anf IT security services directly to Heathrow Airport. Heathrow BSC offers critical delivery support in backup functions that enable Heathrow Airport to achieve its vision of giving passengers the best airport service in the world.
SITA deployed the contact center solution quickly and delivered an easy-to-use environment. Our agents can easily work from the office and from home as needed.
— Sarah Carty, Head of BSC Operations, LHR Airports Limited
