Connect phone, email, chat and social through one easy-to-use tool.
Empower your agents with a 360-degree view of the customer.
Deploy in minutes while meeting compliance requirements.
Configured with redundancy for ultimate reliability.
Offer unparalleled reliability and consistent experience no matter how your customer contacts you.
You deserve tools that not only work well, but work well together.
More than 11,000 customers in over 100 countries trust Genesys to orchestrate seamless omnichannel customer journeys and build lasting relationships.
“I have transitioned from 3 separate systems for Outbound, Email/Chat and IVR and now all of my agents are in 1 system. We have a much more customer-centric experience with better flow.”
Teri Pedersen VP – HR, Payroll, Contact Centre Back in Black, Inc.
“The ability to make changes, publish, and ‘go-live’ all in one screen streamlines call centre operations and improves efficiencies and productivity.”
Chris Brooks Director, Call Centre & HR Operations Shag CLF
Get answers to your questions about Customer Experience and how to manage your interactions smoothly and efficiently.
Our experts will guide you through our solution and advise you on how to get the best for your customer relationship.
