To be a leader, you need to work with a leader
See why analysts and users agree – Genesys Cloud is a leading contact centre platform.
See why analysts and users agree – Genesys Cloud is a leading contact centre platform.
Choose the CX platform built with the future in mind
Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)-powered journeys.
Gain the advantage of a single platform spanning spans sales, marketing and services—enabling the best and broadest customer and employee experience capabilities.
Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.
Genesys Cloud™ is a leader. Get the reports you need to evaluate the CCaaS landscape in a single download.
We believe Gartner named Genesys as a Leader in delivering Contact Centre as a Service solutions due to our:
Source: Gartner, “Magic Quadrant for Contact Center as a Service” by Steve Blood, Drew Kraus, Pri Rathnayake, 9 November 2020.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Genesys Cloud™ is a leader. Get the reports you need to evaluate the CCaaS landscape in a single download.
Forrester names Genesys a Leader among Contact Centre as a Service providers in 2020 and noted its:
Forrester Wave text: The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings and comments. Forrester does not endorse any vendor, product or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgement at the time and are subject to change.
Genesys Cloud™ is a leader. Get the reports you need to evaluate the CCaaS landscape in a single download.
Omdia names Genesys a leader in the cloud contact centre market for 2020-2021 for:
Genesys Cloud™ is a leader. Get the reports you need to evaluate the CCaaS landscape in a single download.
We believe Genesys is top ranked on 2021 Gartner Critical Capabilities for CCaaS in the North America and Western Europe use cases due to our:
Source: Gartner, “Critical Capabilities for Contact Center as a Service” by Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The entire document is available upon request from Genesys.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Genesys Cloud™ is a leader. Get the reports you need to evaluate the CCaaS landscape in a single download.
We believe Gartner named Genesys a Visionary in workforce engagement management (WEM) for:
Gartner Magic Quadrant for Workforce Engagement Management, 20 February 2020, Jim Davies, Jim Robinson
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Genesys Cloud™ makes it easy to create exceptional experiences. See the results.
“Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today – there is no other solution that I would bet my future on.”
Grayton E. Koenig, National Solutions Consultant
Voxai
“Genesys Cloud has addressed a number of issues by being an all-in-one solution. It has been especially useful for allowing agents to work from home during the COVID-19 pandemic. No telephone hardware required.”
Paul Soulodre, Workforce Management Reporting/Analytics
Alberta Motor Association
Deliver connected customer experiences with Genesys Cloud™
Paul Bourdeaux
Vice President of IT
eFinancial
Aarde Cosseboom
Director of GMS Technology, Analytics and Product
TechStyle Fashion Group
Ian Roberts
Customer Care Operations Leader
Quicken
Download the marketplace bundle and get analyst reports from Gartner, Omdia and Forrester. You’ll also get buyer review site data from G2Crowd and TrustRadius. Learn about different solution providers and find out why more companies are switching to the Genesys Cloud™ platform.