Deliver epic customer experience with genesys software
A platform built to drive better business.
A platform built to drive better business.
45% faster reach than other solutions
3-minute average reduction on time spent per call
532% increase in agent productivity
Experience the most powerful all-in-one cloud contact centre
World’s top brands are making their customers and agents happier using Genesys call centre software.
“Now we are able to provide a consistent customer experience across all channels – we are able to weave together these interactions. For us, Genesys is like a single pane of glass.”
Gautam Roy, Vice President, Infrastructure, IT Operations, Waste Management
“Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.”
Dar Andrews, Director of Service Delivery & Engineering, PayPal
“In a world where customer service expectations are changing at lightning speed, Genesys gives us a serious competitive advantage.”
Ian Roberts, Operations Leader, Quicken Customer Care
“We ultimately selected Genesys because of its open, all-in-one cloud architecture based on Amazon Web Services. It was a lot like Salesforce with its advanced design and intuitive user interfaces. It also included a wealth of customer engagement features.”
Daren Jackson, CEO, Rapid Financial Services
“As mobile banking channels get busier, we’re moving from telephony-based responses to digital self-service and, with Genesys, we can accurately reconfigure our resources to match changing demand.”
Martin Kedback, Head of Business Development and Support, Swedbank
“The breadth and depth of the Genesys omnichannel features, combined with the company’s level of professionalism, knowledge and collaboration, have given us the best value for the money.”
Shafique Adatia, Team Lead, System Administrator, Vivonet
“This technology has been a game changer for us. I’ve been in this industry for over 15 years and this is the first time we’ve had the ability to build two-way conversations and relationships with customers.”
Carley Brandon, Strategy Manager, Telus
“As well as improving reliability, we wanted to get a 360-degree view of the customer with simple, centralized control.”
Abduljalil Dabwan, Head of IT, Al-Romansiah
“What sold us on Genesys was the simplicity. The cost is straightforward, it’s quick and easy to implement, and it just works… all the time.”
Lindsay Hull, Associate Director, RoseHulman AskRose
Sign up for a demo to see how the Genesys Cloud platform lets you relate to your customers where they are and anticipate their needs!
Simple admin tools
A simple maintained call centre system that allows changes without IT help.
Data actions
Break down data silos. Data actions let the IVR communicate directly with other web applications to drive personalization, workflow automation, identity validation and self-service opportunities.
Click-to-install integrations
Simply add new pre-built app functions to your call centre through open APIs.
Multi-tenant cloud apps
One-time build using the multi-tenant cloud application.
Embeddable framework
Develop custom integrations faster with a managed software development kit so developers can focus on affected web apps.
Service automation
Push information from external systems into your call centre platform. Webhooks allow external systems to generate group chat messages in your agents’ interface.
Downsize your reliance on servers
On-premises call centres suffer from underutilization issues – most servers are only partially used, taking up space and maintenance time. Cloud migrations reduces physical servers and maintenance helping lower overall costs.
Reduce the application stack
By streamlining applications into a single platform, you get all the functionality you need and the ability to integrate with key business platforms. Replace applications that require daily management with a single platform that offers one maintenance protocol, training protocol and update protocol.
Sort through antiquated hardware
Call centres of all sizes are rife with antiquated hardware—desktops, phone systems and servers often are cobbled together over the years to accommodate growth and business changes. This technology carries additional costs and lacks omnichannel capabilities, unlike a cloud solution.
Move to a single cloud-based solution!
Moving to a single cloud-based platform with telephony built-in allows for continuous deployment of new features.
“Now we are able to provide a consistent customer experience across all channels – we are able to weave together these interactions. For us, Genesys is like a single pane of glass.”
Gautam Roy, Vice President, Infrastructure, IT Operations, Waste Management
“Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.”
Dar Andrews, Director of Service Delivery & Engineering, PayPal
“In a world where customer service expectations are changing at lightning speed, Genesys gives us a serious competitive advantage.”
Ian Roberts, Operations Leader, Quicken Customer Care
“We ultimately selected Genesys because of its open, all-in-one cloud architecture based on Amazon Web Services. It was a lot like Salesforce with its advanced design and intuitive user interfaces. It also included a wealth of customer engagement features.”
Daren Jackson, CEO, Rapid Financial Services
“As mobile banking channels get busier, we’re moving from telephony-based responses to digital self-service and, with Genesys, we can accurately reconfigure our resources to match changing demand.”
Martin Kedback, Head of Business Development and Support, Swedbank
“The breadth and depth of the Genesys omnichannel features, combined with the company’s level of professionalism, knowledge and collaboration, have given us the best value for the money.”
Shafique Adatia, Team Lead, System Administrator, Vivonet
“This technology has been a game changer for us. I’ve been in this industry for over 15 years and this is the first time we’ve had the ability to build two-way conversations and relationships with customers.”
Carley Brandon, Strategy Manager, Telus
“As well as improving reliability, we wanted to get a 360-degree view of the customer with simple, centralized control.”
Abduljalil Dabwan, Head of IT, Al-Romansiah
“What sold us on Genesys was the simplicity. The cost is straightforward, it’s quick and easy to implement, and it just works… all the time.”
Lindsay Hull, Associate Director, RoseHulman AskRose
Sign up for a demo to see how the Genesys Cloud platform lets you relate to your customers where they are and anticipate their needs!
