Deliver epic customer experience with genesys software

A platform built to drive better business.

45% faster reach than other solutions

3-minute average reduction on time spent per call

532% increase in agent productivity

Experience the most powerful all-in-one cloud contact centre

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Improved customer experience managed in one place
  • All channels, managed in one place no matter how customers reach out to you.
  • AI-powered customer and employee journeys.
  • One interface for employees to get everything they need.
  • Actionable insights to run and optimize your business – from one place, in real time.

 

Stable, secure, scalable and proven
  • Scale as high or low as needed – without affecting performance.
  • 100+ countries with thousands of customers served.
  • 6 billion monthly API requests handled.
  • 25,000 configured agents supported in a single organisation.
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Easily integrate with the systems you use

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Speaking from customer experience

World’s top brands are making their customers and agents happier using Genesys call centre software.

Start delivering amazing experiences

Sign up for a demo to see how the Genesys Cloud platform lets you relate to your customers where they are and anticipate their needs!


Constant innovation that painlessly updates

  • A multi-tenant, microservices architecture you can trust — with the scale, flexibility and security you need.
  • APIs make it a breeze to customize — connect to your most critical business apps.
  • All-in-one capability reduces patchwork systems.
  • Deploy in days, not months – be up and running faster than you ever thought possible.

Easy customer experience software that eases IT needs

Capabilitites social

Simple admin tools

A simple maintained call centre system that allows changes without IT help.

Data actions

Break down data silos. Data actions let the IVR communicate directly with other web applications to drive personalization, workflow automation, identity validation and self-service opportunities.

Click-to-install integrations

Simply add new pre-built app functions to your call centre through open APIs.

Multi-tenant cloud apps

One-time build using the multi-tenant cloud application.

Embeddable framework

Develop custom integrations faster with a managed software development kit so developers can focus on affected web apps.

Service automation

Push information from external systems into your call centre platform. Webhooks allow external systems to generate group chat messages in your agents’ interface.

Start delivering an amazing experience

Downsize your reliance on servers

On-premises call centres suffer from underutilization issues – most servers are only partially used, taking up space and maintenance time. Cloud migrations reduces physical servers and maintenance helping lower overall costs.

Reduce the application stack

By streamlining applications into a single platform, you get all the functionality you need and the ability to integrate with key business platforms. Replace applications that require daily management with a single platform that offers one maintenance protocol, training protocol and update protocol.

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Sort through antiquated hardware

Call centres of all sizes are rife with antiquated hardware—desktops, phone systems and servers often are cobbled together over the years to accommodate growth and business changes. This technology carries additional costs and lacks omnichannel capabilities, unlike a cloud solution.

Move to a single cloud-based solution!

Moving to a single cloud-based platform with telephony built-in allows for continuous deployment of new features.

Easily integrate with the systems you use

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Microsoft
Okta
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Start delivering amazing experiences

Sign up for a demo to see how the Genesys Cloud platform lets you relate to your customers where they are and anticipate their needs!