INCREASE CUSTOMER SATISFACTION WITH SMARTER CUSTOMER SUPPORT SOFTWARE

Next-level customer support across email, phone, chat, social and more using the Genesys customer support software.

Request live demo

45% faster reach than other solutions

3-minute average reduction on time spent per call

532% increase in agent productivity

Meets your customer support requirements, and then some

All channels, managed in one place no matter how customers reach out to you.
Complete interaction history to collaborate or solve problems.
Actionable insights to run and optimise your business–from one place, in real time.
One interface for employees to get everything they need.

Request live demo

Achieving customer happiness is a lot easier with the right software

Intuitive interface

An interface that is easy to use and learn, created for the agents and admins who use it.

Omnichannel helpdesk

A single tool built to handle any channel and follow the conversation everywhere.

Workforce management

Create happy and engaged teams with necessary staffing and schedules.

Seamless integrations

Simply add new pre-built app functions to your call centre through open APIs.

Self-service capabilities

Complete knowledge base and support team to assist your team.

Reports

Dashboard with real-time data and historical reporting to understand your business.

Multi-tenant architecture

A multi-tenant, microservices architecture you can trust with the scale, flexibility and security you need.

Constant innovation

Investments in R&D with new and improved innovations that painlessly update.

Customer support software that’s easy for beginners, and scalable for experts

Self service

Voicebots
Chatbots
Speech enabled IVR

Digital

Unlimited chat and email routing
Co-browse and screen share
SMS and messaging app routing

Inbound

Inbound voice routing
Voicemail
Callbacks (IVR & web)

Outbound

Basic and advanced outbound campaigns options
Inbound/outbound blending

Workforce

Unified communications
Interaction and screen recording
Quality management compliance

Integrations

Access to AppFoundry marketplace
Platform APIs

Trusted by over 11,000 companies around the world

Now we are able to provide a consistent customer experience across all channels – we are able to weave together these interactions. For us, Genesys is like a single pane of glass.

— Gautam Roy, Vice President, Infrastructure, IT Operations, Waste Management

Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.

— Dar Andrews, Director of Service Delivery & Engineering, PayPal

In a world where customer service expectations are changing at lightning speed, Genesys gives us a serious competitive advantage.

— Ian Roberts, Operations Leader, Quicken Customer Care

We ultimately selected Genesys because of its open, all-in-one cloud architecture based on Amazon Web Services. It was a lot like Salesforce with its advanced design and intuitive user interfaces. It also included a wealth of customer engagement features.

— Daren Jackson, CEO, Rapid Financial Services

As mobile banking channels get busier, we’re moving from telephony-based responses to digital self-service and, with Genesys, we can accurately reconfigure our resources to match changing demand.

— Martin Kedback, Head of Business Development and Support, Swedbank

The breadth and depth of the Genesys omnichannel features, combined with the company’s level of professionalism, knowledge and collaboration, have given us the best value for the money.

— Shafique Adatia, Team Lead, System Administrator, Vivonet