Drive better business outcomes with real-time ACD routing
Route calls, chats, email and social interactions to the right agent, every time.
Route calls, chats, email and social interactions to the right agent, every time.
Request your personalised demo and see how you can deliver better results with Genesys ACD software
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90%
reduction in wait time
30%
increase in agent productivity
15%
faster response times
80%
first-contact resolution rate
Full-featured call management software by Genesys delivers simplicity, speed, cost savings and efficiency.
“We handle around 50,000 requests daily, answering calls in under 20 seconds with a first-contact resolution rate of more than 80%.”
A move to the Genesys application gave Coca-Cola flexibility and interoperability, along with simpler reporting — and a 50% TCO savings.
Realized positive results on service levels. Within financial services, over 80% of calls are answered within 30 seconds, compared to around 60% before the implementation.