Connect to your customers and anticipate their needs
with Genesys customer support software.
90%
30%
97%
80%
The world’s top brands are making their customers and agents happier using Genesys customer support software.
To personalise its services, Twiddy & Company selected the Genesys Cloud™ platform and hit 90% CSAT rating, realised a 90% reduction in wait time and saw 26% fewer abandoned calls.
With Genesys voicebots and chatbots, HELPLINE increased its client satisfaction, even with a 30% increase in volume.
With our digital assistant, we can quickly service many customers online, eliminating 15% of inquiries that would otherwise have escalated to a call with an agent. At six minutes handle time per call, that’s a massive savings. And we’re achieving a 40% deflection success rate with our IVR.
