Give customers effortless experiences with Genesys IVR

Empower customers with instant self-service tools.
Reduce agent workload and eliminate disjointed conversations.

Overcome self-service limitations with Genesys IVR

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Get real results with Genesys IVR

20%

increase in sales

<1%

abandoned call rate

300%

increase in responses

214

separate IVR platforms consolidated

Streamline customer self-service

Respond faster and more proactively with Genesys IVR

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See what real users are saying about Genesys IVR

After integrating its IVR system, ATB Financial saw a 300% increase in responses.

A digital assistant handles 15% of interactions. With a 40% IVR deflection rate, Uplift saved thousands of hours in one month.

Cleartrip saw immediate improvements: over 98% of callers are transferred to the right agent the first time and less than 1% of callers drop off in the IVR.

Empower customers with automated self-service tools

Give customers easy access to information and empower them to solve problems with an intuitive automated voice system.

Request a demo to see Genesys IVR in action.

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