Give customers effortless experiences with Genesys IVR
Empower customers with instant self-service tools.
Reduce agent workload and eliminate disjointed conversations.
Empower customers with instant self-service tools.
Reduce agent workload and eliminate disjointed conversations.
Overcome self-service limitations with Genesys IVR
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20%
<1%
300%
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Respond faster and more proactively with Genesys IVR
After integrating its IVR system, ATB Financial saw a 300% increase in responses.
A digital assistant handles 15% of interactions. With a 40% IVR deflection rate, Uplift saved thousands of hours in one month.
Cleartrip saw immediate improvements: over 98% of callers are transferred to the right agent the first time and less than 1% of callers drop off in the IVR.
Give customers easy access to information and empower them to solve problems with an intuitive automated voice system.
Request a demo to see Genesys IVR in action.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
