Your customers are digital natives. Speak their language.
Put the industry’s most tightly integrated live agent and chatbot digital customer engagement solution to work for you.
Let customers engage 24/7 at their own pace. Asynchronous messaging creates meaningful conversations where customers can engage at their convenience. And you can include rich media for more dynamic responses.
Provide better self-service support. With natural language understanding, bots can grasp customer intent and seamlessly transition to a live agent.
As customers interact with bots, agents and content, they leave clues about who they are. Link these clues and identities across all channels and CRM platforms to gain a complete view of the customer.
Continually connect and refine data around each customer’s unique experience. Transform your digital capabilities to magnify both reach and understanding with a solution that helps you learn and adjust faster to what’s happening across digital channels.
Engage 24/7 on the channels customers prefer, including chatbots, web messaging, live chat, email, SMS, Facebook Messenger, Instagram, WhatsApp and more. With Genesys, you can be available across all channels — always. A single integrated system offers ease-of-use for agents and admins alike. Make it easy for your customers to find answers on their own and for your team to step in when help is needed.
Guide your customers toward the destination they — and you — want to reach. Use artificial intelligence (AI) to identify, qualify and proactively engage high-value customers or prospects with the right resources in the moment of truth.
The next frontier in digital customer engagement is here. Take the first step in bringing the best of AI chatbots and human support together. Book your demo today.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
