Unify CRM and CCaaS to improve agent efficiency and CX

Power deeply connected, end-to-end experiences with a cloud contact centre and workforce engagement management suite built directly into your CRM.

See the integrated CRM and CCaaS solution
first-hand with a personalised demo

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Introducing CX Cloud from Genesys and Salesforce

Unify your customer data and simplify your tech stack into a single workspace with an integrated CRM and CCaaS solution.

Eliminate application switching and increase agent efficiency
Improve CX personalisation and customer satisfaction
Consolidate systems and lower costs

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Take your tech stack to the next level
with a cloud contact centre built directly into your CRM

Get all the tools you need, all in one place

Bring together customer data, agents and bots in a single AI-powered solution

See it in action

Unified, smart agent workspace

Increase agent efficiency by managing all digital and voice interactions in a single window.

Single CX orchestration engine

Design AI-powered, end-to-end experiences fusing customer data, bots and interactions across channels and platforms.

Modern workforce performance and planning

Empower your team with an all-in-one, interactive view of their schedule, performance metrics, gamification scoreboards and more.

Real customers, real results

Empower your team with industry-leading contact centre software

20% reduction in time to resolution

50% TCO savings

7 legacy platforms retired

Two industry leaders. One game-changing solution.

The jointly released solution CX Cloud from Genesys and Salesforce enables organisations to equip agents with a single, unified workspace and design end-to-end customer experiences that blend data, AI and channels from both platforms.

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