Welcome to the future of customer experience

Redefine what’s possible for CX with Genesys Cloud — the #1 AI-powered experience orchestration platform

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See Genesys Cloud in action

Experience our contact centre platform firsthand through the eyes of agents, supervisors and administrators.

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Enhance customer and agent experiences today. Request a personalised demo of the Genesys Cloud™ platform.

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All the contact centre capabilities you need, all in one place

Drive growth, customer loyalty and employee productivity while reducing costs with an artificial intelligence (AI)-powered contact centre platform that delivers personalised experiences at scale across chat, email, messaging, voice, social and text.

AI and automation

Genesys Cloud AI helps you realise value faster with embedded AI capabilities that are easy to deploy, control and optimise right out of the box.

Workforce engagement management

Unlock your employees’ full potential with built-in AI-assisted tools that simplify workforce management and drive value and retention.

Digital and social channels

Connect with your customers instantly on the channel of their choice. Deliver unified customer experiences across channels — without ever losing interaction context.

Customer journey management

Harness the power of journey analytics, data management and orchestration to better manage, measure and optimise customer journeys.

Open CX platform and cloud architecture

Unify your contact centre technology stack with a single, cloud-based architecture. Innovate continuously, scale globally and build personalised experiences.

Future-ready call centre software

Genesys Cloud delivers all the tools and technology to compete — and win — in an increasingly competitive market.

Leading brands connect with Genesys

Join more than 8,000 organisations in over 100 countries who trust Genesys to deliver superior customer experiences. From financial services to healthcare, our platform supports diverse industries with tailored solutions.

“When we compare Genesys Web Messaging to our previous offering, we are closing 220% more conversations. So, we’ve actually doubled our efficiency.”

— Louise Phillips, VP Customer Centers, Virgin Atlantic

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“Genesys Cloud offered the best interface, the most transparent pricing and the greatest options for integration. The last point was key as we wanted to escape the hassle of managing bolt-on solutions.”

— Marty Hand, Vice President of Technology, National Domestic Violence Hotline

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“Our [AI-powered] voicebots have been a huge win, correctly matching from a list of 30 different intents in over 80% of cases. Now, our agents spend less time on the phone and resolve more queries first time. We’ve already saved nearly $5,000 and expect that figure to reach $20,000 by year end.”

— Nicole Thomas, VP, Customer Care Center, Coca-Cola Bottlers’ Sales and Services

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See what other customers are saying

Transform your CX with Genesys Cloud

Genesys makes it easy to deliver better customer and agent experiences. Request a demo to see how Genesys Cloud enables seamless conversations across digital and voice channels in an easy, all-in-one interface.

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