Chat with your customers
Text message, website live chats and third-party messaging platforms—all in one place.
- Handle more requests in less time
- Template frequently used agent replies for quick use later
- Automate initial response with bots
Text message, website live chats and third-party messaging platforms—all in one place.
Use predictive technology to interact at precise points in the customer journey to help move customers down the path to purchase or resolution.
Escalate chat seamlessly into a co-browsing or screen-sharing session and actively guide your customer to a quick resolution.
Create customised experiences based on a referral source, campaign, time on site and devices to ensure your customers’ journeys are unique.
Maintain a continuous customer conversation across multiple channels.
Customise the look and feel of your customer experience so your brand stands out as the star.
Interact with customers directly in their iOS device and take payments using Apple Pay. Leverage bots to power initial customer interactions, offload routing scenarios and issue identification to keep agents working as efficiently as possible.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
