Genesys Rapid Response

Deliver mission-critical customer support with Genesys Cloud

Go remote. Up in 48 hours. Free 60-day licenses.

Be there for your customers — and for each other

Taking your mission-critical customer support functions to the cloud lets you scale up and enable remote work fast. It’s more important than ever for businesses and remote teams to be able to communicate and collaborate effectively. To help you maintain business continuity in this time, we have a number of options available.

“The cooperation with Genesys to launch the Helsinki Helpline has already been amazing. In just a couple of days, we launched a fully functioning contact centre and trained our entire team, including citizen volunteers with many different backgrounds.”

– Tiina Hörkkö, Director of the Helsinki Helpline, City of Helsinki.

Go remote. Up in 48 hours. Free 60-day licenses.

Mission-critical cloud contact centre software

Voice and email routing
Keep communication flowing. Take phone calls, return callbacks, manage emails.
Interaction recording
Stay compliant with recordings stored safely in the cloud.
Employee collaboration tools
Enable teams to work together across distances with easy collaboration tools.
Agent and supervisor eLearning
Make the transition smooth with on-demand training and education.

Installation in 48 hours
No time wasted. We’ll work with you to get you up and running in just two days.
Up to $5,000 activation fee
This is a one-time, fixed fee to get up and running. Waived for non-profits.*
No commitments
Just a standard terms and conditions agreement. No obligation after 60 days.
20-seat minimum
For contact centres small and large. For non-profits, minimum may not apply.

This offer applies to new customers who sign up before April 30, 2020.

Thousands of organisations deliver mission-critical support with Genesys

Learn from the community

With the help of Genesys, thousands of remote agent services were successfully deployed in only two days. As always, the Genesys China team was standing together with us to overcome challenges and deliver excellent customer experience.

Ly.com

China

We’re all doing a lot better than we would have been without the benefit of the Genesys Cloud service. It’s made all the difference in a time when we really needed it. It’s a great product. I’ve heard nothing but good things from all who use it.

Temple University

North America

Get your 60-day licenses

Amid the uncertainty, there’s something you can do right now. We’re here to help. Complete the form and we’ll be in touch.

Email*

First Name*

Last Name*

Telephone*

Level*

Function*

Company Name*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

I would like someone to reach out to me

Thank you

A Genesys representative will be in contact with you shortly.

Genesys and Google Cloud Virtual Agent

Genesys and Google Cloud have teamed up to give you a complete COVID-19 response — virtual agents included. Give customers 24/7 access to answers with self-service.

Get the details

Take a look around first

See what Genesys Cloud can do. In this self-guided tour, see the call center software through the eyes of your agents, supervisors and administrators.

Check it out

Related resources

* Please be prepared to share evidence of your non-profit status.