Rock your campaigns with a powerful outbound dialer
Genesys contact center software provides dialing modes that match your campaign tactics — to keep costs low and contact rates high.
Genesys contact center software provides dialing modes that match your campaign tactics — to keep costs low and contact rates high.
Experience the most powerful all-in-one cloud contact center
Genesys contact center software makes it easy to connect with the right customers automatically — so you can accelerate sales and boost agent productivity.
Optimize campaign results
Boost response rates by reaching more of the right contacts for higher-value calls.
Maximize agent productivity
Skip the voicemails, busy signals and unanswered calls — and increase agent talk time.
Improve customer experiences
Get in front of customers at the right time, in the right way, with the right message.
We’re seeing more dials and connections for less effort.
— Alexander Barr, Customer Services Director, Actavo
Agentless
Automatically respond to live contacts or answering machines.
Progressive
Wait until an agent is available before placing calls.
Predictive
Predict agent availability and place calls just-in-time.
Preview
Present contact information before the agent initiates the call.
Power
Automatically dials when an agent is available.
Financial service
Telecom
Healthcare
Retail
Insurance
Utilities
Genesys contact center software makes it easy to connect with the right customers automatically — so you can accelerate sales and boost agent productivity.