More bang for your buck

571% ROI over 3 years – big return for a call centre solution

A switch to Genesys Cloud means big results

A Total Economic Impact (TEI) study conducted by Forrester examined Genesys Cloud from all angles — costs to deploy, benefits, return on investment. Here’s what they found.

$2 million in costs avoided

by skipping upfront hardware and software costs and expenses of scaling up

$255,000 saved

with a 50% reduction in employee turnover due to better usability and visibility

$1 million saved each year

due to a 25% boost in productivity from the Genesys Cloud user interface

Source: “The Total Economic ImpactTM of Genesys Cloud,” December 2017

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Learn how Forrester Consulting calculated the Total Economic Impact of Genesys Cloud and download the study for more details.

More than 11,000 customers in over 100 countries trust Genesys to orchestrate seamless omnichannel customer journeys and build lasting relationships.

Built for people

Employees get the information they need in a tool they love using. The first UX-driven call centre application, Genesys Cloud improves productivity, agent happiness and more.

Built for change

Dream big. With a rich feature set, rapid go-lives, new releases each week and access to pre-built integrations and open APIs, you’re ready for anything.