See how you can use bots that talk, listen, learn and understand
4:08How contact centre AI works
Deliver world-class customer experiences that blend artificial intelligence (AI) and Google CloudTM voice interaction technologies with Genesys customer experience orchestration.
See how contact centre AI supports the customer journey with use cases specific to your industry.
3:38Insurance
See how insurance companies can personalise CX with AI-powered bots and empower teams with real-time agent assist.
1:42Retail
See how a voicebot helps a customer pay her store credit card bill and transfers her to a human agent to settle over-limit fees.
1:34Telecommunications
See how a voicebot helps a customer pay her phone bill before transferring her to a human agent to settle an overage charge.
1:34Banking and financial services
See how a voicebot helps a customer pay her bill and then transfers her to an agent to settle an overdraft fee.
Get the details on how to put AI to work in your contact centre.
58:44All your contact centre AI security questions answered
Learn from experts at Google Cloud Contact Centre AI and Genesys how to deliver secure customer service with human-like conversational AI.
Combine the power of AI and omnichannel customer journey orchestration to take your customer experiences to the next level.
Just fill out this form and we’ll help you get started with Genesys and Google Cloud Contact Centre AI.
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