VoIP communications with extensive global coverage, high reliability and ultimate flexibility
Maintain ownership of your voice carrier relationships for business flexibility. Opt for either on-premises or a cloud infrastructure.
Genesys Cloud Voice is a VoIP interconnect service that can be activated to provide public telephony access to the Genesys Cloud platform.
Purchase phone numbers from us or bring phone numbers with you.
Genesys Cloud Voice was built for simple straightforward administration and enables you to scale your cloud communications with ease for a 100% cloud solution.
Get unlimited concurrent inbound and outbound domestic calling within the UK for one low per-minute rate.
Bring your own carrier (BYOC) is a voice-delivery option that gives you the flexibility to leverage your own preferred local carrier with the Genesys Cloud platform. Maintain an existing relationship with your carrier or establish a new one. Choose the telephony infrastructure that fits your needs—on-premises or in the cloud. You manage your own voice costs.
Configurable
Create the most efficient and cost-effective telephony plan for your business. Leverage local carriers and define outbound routes for various number classifications.
Global
Enable a global office with a 100% cloud solution. Build international presence with a consolidated communications platform. Pick up the phone around the world and get billed for local minutes. Great for multinational corporations.
Vivonet uses Genesys Cloud Voice with WebRTC, which gives the company built-in telco access while enabling users to make IP-based calls and video chats through any computer and most tablets. The deployment process was so easy, they tasked their interns with it—the intern team was able to successfully get everything up and running in just a couple of hours.
Find out how Vivonet leverages high-quality VoIP connectivity in their global contact centre.
