06/22/2023 09:00 am

CX Strategy Forum in Prague

Obecní dům, Náměstí Republiky 1090/5. 111 21 Praha 1 - Staré Město

Central Europe

Want to learn about the latest trends within customer and employee experiences? Then you should join this CX Strategy Forums across Central Europe. You will learn about the state of CX and its trends, successful AI strategies and how your hidden data can improve customer journeys.
Join our up and coming events in

Obecní dům, Náměstí Republiky 1090/5. 111 21 Praha 1 - Staré Město - Pahedra Room

Obecní dům, Náměstí Republiky 5, 111 21 Staré Město, Czechia

Get directions

Save your spot

By providing your information, you agree to our privacy policy.

Thank you for registering.

You are now registered for this event. We will be contacting you shortly to schedule a time.

Agenda

8:30 - 9:00 Registration and Coffee

9:00 - 9:20 Opening and Introduction - Martin Veselka, Apostolos Kemos, Jiri Zeman

9:20-9:50 Keynote: The state of CX: Where we’ve been, where we are, and where we are going - Stefan Kauck

9:50-10:15 Genesys Cloud: Overview and Update - Jiri Zeman

10:15-10:40 Genesys Cloud Digital Demo - Krzysztof Borecki, Henrich Eckhardt

10:40-11:00 Coffee Break

11:00-11:30 Creating Satisfied Employees with a Great Employee Experience - Thomas Weschke

11:30-12:00 Workforce Engagement Demo - Krzysztof Borecki

12:00-12:20 Partner solution: Spitch AI & Voice Biometrics - Lincoln Payne

12:20-12:50 How Artificial Intelligence and Machine Learning can Enhance the Customer Experience - Alberto Pasi

12:50-13:00 Closing

13:00-15:00 Lunch

Obecní dům, Náměstí Republiky 1090/5. 111 21 Praha 1 - Staré Město - Pahedra Room

Obecní dům, Náměstí Republiky 5, 111 21 Staré Město, Czechia

Get directions