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10/20/2023 08:30
CX Strategy Forum Romania 2023
Bucharest
Please join us at the Genesys Strategy Forum in the Crowne Plaza Hotel Bucharest, 20 October 2023.
Bulevardul Poligrafiei 1, Bucharest 013704, România
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Thank you for registering, we will send you a final confirmation and more information about the event, travel, etc. nearer the time.
Please check for emails from this address if not received automatically: EMEA@email.genesys.com
Note that Genesys reserves the right to cancel any registration as needed.
CX Strategy Forum Romania 2023
Agenda
Friday, 20 October 2023
08:30 – 09:00
Registration & Coffee
Registration & Coffee before we get started
09:00 – 09:20
Opening & Introduction
Martin Veselka, Apostolos Kemos, Patrik Ort
09:20 – 09:50
Keynote "The state of CX"
‘The state of CX; Where we’ve been, where we are, and where we are going’
Stefan Kauck
09:50 – 10:15
Genesys Cloud: Overview and Update
Patrik Ort
10:15 – 10:40
Genesys Cloud Digital Demo
Eleni Poulimenea
10:40 – 11:00
Coffee Break
11:00 – 11:30
Creating Satisfied Employees with Great Employee Experience
Paul Turner
11:30 – 12:00
Workforce Engagement Demo
Paul Turner
12:00 – 12:20
Partner solution: Spitch AI & Voice Biometrics
Lincoln Payne
12:20 – 12:40
Partner Solution : Automated Quality Management in Romanian Language
(Transcript, content and Mood Analyses)
Alin Rosca
12:40 – 13:00
Partner Solution : How to interconnect physical and digital customer journeys?
Andrej Gregus
13:00 – 13:30
How Artificial Intelligence and Machine Learning can Enhance the Customer Experience
Alberto Pasi
13:30 – 13:40
Closing
13:40 – 15:00
Lunch & Networking
Speakers
Martin Veselka
Vice President Benelux, Central & South East Europe, Genesys
Apostolos Kemos
Sales Director South East Europe & Israel, Genesys
Patrik Ort
Account Executive Central Europe, Genesys
Stefan Kauck
Banking Industry Executive, Genesys
Eleni Poulimenea
Senior Solutions Consultant South East Europe & Israel, Genesys
Henrich Eckhardt
Principal Solutions Consultant, Genesys
Alberto Pasi
EMEA Presales Manager Digital & AI, Genesys
Paul Turner
Solution Lead WEM, Genesys