CX Strategy Forum South Africa 2023

08:00 – 09:00

Welcome & Breakfast

09:00 – 09:30

Keynote

Claudine Cherfan, VP Sales France & Africa, Genesys
Introduction about our latest innovations and product announcements that will shape the Future of CX.

09:30 – 10:00

Accenture

Hear from Accenture how they elevated MTN’s CX through Genesys native cloud solutions and AI in South Africa

10:00 – 10:20

Customer Testimonial

Discover how our customer Harambee made use of their digital channels to increase efficiency and better monitor their KPIs.

10:20 – 10:40

Deep Dive on Genesys AI

Discover how Genesys AI can help you to maximise the performance of your voice, chatbot and digital channels.

10:40 – 11:00

Coffee Break

11:00 – 11:20

Create Great Employee Experiences with WEM

Delivering exceptional experiences doesn’t stop with the customer — today’s employees expect them, too. Discover how Workforce Engagement Management (WEM) makes it easy to create great employee experiences.

11:20 – 11:40

Customer Testimonial

Presented by our customer King Price

11:40 – 12:00

Deep Dive on Work Automation

Find out how Genesys Cloud™ with Task Routing can help you consolidating and managing your operations with work automation.

12:00 – 12:20

Customer Journey Analytics

Presented by Francois van Os, Senior Solution Consultant, Genesys
Learn how Pointillist, our Customer Journey Analytics can help you measuring, monitoring and orchestrating customer journeys to optimize experiences and improve outcomes.

12:20 – 12:45

Closure - Lucky Draw

12:45 – 15:30

Lunch Cocktail