10/15/2024 11:30 am
Financial Services & Insurance Boardroom Meeting
Dubai
AI Powered CX for Financial Services & Insurance
The financial services CX is transforming, and so is your workforce.
As AI continues to reshape the landscape, staying ahead is critical. Join us at an exclusive boardroom meeting and lunch tailored for Financial Services & Insurance industry for expert discussions and live demos.
Discover how the latest technology innovations can enhance operational efficiency, elevate employee training and experience, and ultimately deliver superior client satisfaction.
Dubai World Trade Centre, Hall 4, Room Al Ain K
Dubai World Trade Centre - Sheikh Zayed Road - Dubai - United Arab Emirates
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Agenda
Tuesday, 15 October 2024
11:30 am – 12:00 pm
Welcome Coffee
12:00 pm – 01:00 pm
Navigating the AI revolution in CX
AI is quickly becoming an indispensable part of a successful CX strategy. Let’s take a moment to reflect on the starting point, the journey so far and the future outlook so you are enabled to make the right decisions and be ready for the AI Revolution in CX. Join us for an inspiring session where we’ll observe the AI revolution through CX lenses, look at industry trends, the possibilities and limitations of technology today and the CX winning strategies of tomorrow.
01:00 pm – 02:00 pm
Lunch and Group Photo
02:00 pm – 03:00 pm
CX and EX: Addressing the needs of today and tomorrow in Financial Services
- Leverage digital channels to meet customer expectations
- Drive operational efficiency in core business activities (efficient debt collection, claims management, etc.…)
- Create new, customer-centric business models:
- Offer differentiated services to customers based on their profile, need and context : AI powered self-service, financial advisor services, etc.…)
- Seamless integration of branches and back-office to create end-to-end customer experiences
- Give employees the tools they need to be efficient and remain engaged
Speakers
Gilles Talbot
Banking & Insurance Director, EMEA, Genesys
Valentina Postelnicu
Senior Director Professional Services, EMEA, PS, GB
Amir Wansa
CX Advisor, EMEA, PS, AE