04/09/2025 09:00 am

Future of CX in Financial Services – Cape Town

Name: Future of CX in Financial Services – Cape Town
Start: 2025-04-09T09:00:00
End: 2025-04-09

Cape Town

Join us at The Future of CX in FSI, an exclusive event taking place at a stunning vineyard in Cape Town. This unique setting will serve as the perfect backdrop for insightful conversations, roundtable discussions, and exciting customer testimonials, all focused on the future of Customer Experience in the Financial Services Industry (FSI).

Franschhoek Cellar

Franschhoek Cellar, Main Road, Franschhoek, South Africa

Get directions

At this event, we’ll delve into the latest innovations, trends, and challenges in CX within FSI, with a special emphasis on the power of real customer stories. Expect engaging discussions, inspiring testimonials, and a chance to connect with experts and peers in a relaxed and intimate setting.

Why Attend:

•Explore exciting customer testimonials about CX in FSI

•Participate in roundtable discussions with industry leaders

•Discover the latest trends and technologies shaping the future of CX

•Network with professionals in a beautiful vineyard setting

Agenda

Wednesday, 09 April 2025

09:00 am – 10:00 am

Registration & Welcome Coffee

10:00 am – 10:20 am

Time to Level Up your CX!

Opening presentation to provide an overview of the CX and technological landscape in Africa, and how the FSI industry is rapidly shifting towards an AI-driven business.

Presented by Kevin Mani, Director of Africa, Genesys.

10:20 am – 10:45 am

The AI Opportunity

Deep dive into the AI opportunity, how implementing it will help you scale your business, reduce costs and friction and empower your employees.

Presented by Hussein Krayani, Senior Solutions Consultant Manager, Genesys.

10:45 am – 11:00 am

Tyme Out with Genesys

11:00 am – 11:15 am

Coffee Break

11:15 am – 11:35 am

Special Guest

11:35 am – 12:00 pm

Leveling Up Your CX in Financial Services

This session will showcase how Genesys customers are currently leveling up their CX through the power of AI and orchestration. We will provide a case study of Beyond Bank, who successfully implemented the Genesys technology to increase their efficiency and create a frictionless customer experience.

Presented by Gilles Talbot, Insurance Director EMEA, Genesys

12:00 pm – 04:00 pm

Lunch, Wine Tasting & Mingle

Let’s get together and join the conversation around a nice glass of wine, lunch and cheese.

Speakers

Kevin Mani

Leader Africa, Genesys

Hussein Krayani

Solutions Consultant Manager, Middle East Türkiye & Africa, Genesys

Gilles Talbot

Insurance Director EMEA, Genesys

Neil O'Donoghue

SVP Customer Success & Services EMEA

Nico Van Eyssen

VP Customer Success & Services EMEA

Alichia Griffith

Senior Account Executive, Enterprise, Genesys

Riedwaan Hassiem

Principle Specialist Transformation, Vodacom SA

Franschhoek Cellar

Franschhoek Cellar, Main Road, Franschhoek, South Africa

Get directions

Frequently asked questions

Will there by Wi-Fi there?

Yes, Wi-Fi will be provided by the venue.

Is there a parking at the venue?

Yes, there is a parking space. If you require any special access, such as wheelchair or disabled parkings, please let us know.

Will I get the presentations from the sessions?

Yes, we will send you all the presented material after the event.

Will we be outside?

Expect to do a bit of walking in the vineyard, so we suggest comfortable shoes to enjoy the experience! Depending on the weather, we might take some of the experience outside.