09/25/2024 09:30 am
Future of CX in Kuwait
Kuwait City, Kuwait
Learn all the latest CX trends and innovations to stay ahead of the curve.
CX is rapidly evolving with new possibilities offered by the power of AI and Cloud.
Join us with our partners Silah & AWS for a full day session to learn all the upcoming trends affecting the customer interactions, how to bring your CX to the next level with AI-powered solutions and increase both your customer and employee experiences.
Four Seasons Hotel, Burj at AlShaya
Four Seasons Hotel Kuwait at Burj Alshaya, Al-Soor Street, Kuwait City, Kuwait
Agenda
Wednesday, 25 September 2024
09:30 am – 10:30 am
Breakfast & Welcome Coffee
Join us for a nice welcome coffee and breakfast
10:30 am – 10:45 am
Introduction Keynote
Opening Message: Introducing a powerful partnership between 3 leaders: Genesys, AWS, Silah
10:45 am – 11:15 am
Levels of CX evolution
Evolving to an AI powered experience orchestration strategy.
11:15 am – 11:50 pm
AI powered Experience Orchestration
Genesys Cloud – Retail Journey – Explore practical AI applications for boosting customer loyalty, enhancing employee experience, and swiftly realising AI value without complex data science or development requirements.
11:50 am – 12:00 pm
Short Coffee break
12:00 pm – 12:45 pm
Orchestrate seamless, personalized experiences
Live demo of the Genesys Cloud CX platform to see how it can help you reach your goals, and a focus on our latest solution Radarr, our latest acquisition that will enable social listening capabilities to deliver better customer experiences.
12:45 pm – 02:00 pm
Lunch
02:00 pm – 02:20 pm
AWS & Genesys: Better Together
Give your customers the experiences they deserve with support from the leaders in contact center and cloud Infrastructure as a Service.
02:20 pm – 02:50 pm
Silah Topic: How to Transform with Confidence to AI Powered Customer and Employee Experiences
Explore proven ways to manage change and migrate to the cloud and AI with confidence.
02:50 pm – 03:05 pm
Closing Message from Genesys Team and Q&A
03:05 pm – 03:30 pm
Coffee & Networking
Our Partners
