Future of CX in Qatar

04:00 pm – 04:30 pm

Welcome and Registration

Join us for a nice welcome coffee

04:30 pm – 05:00 pm

Levels of CX Evolution

Evolving to an AI powered experience orchestration strategy. Introduction to Genesys

05:00 pm – 05:30 pm

AI Powered Experience Orchestration

Explore practical AI applications for boosting customer loyalty, enhancing employee experience, and swiftly realizing AI value without complex data science or development requirements

05:30 pm – 05:45 pm

Short Coffee break

05:45 pm – 06:45 pm

Orchestrate Seamless and Personalized Experiences

Live demo of the Genesys Cloud CX platform to see how it can help you reach your goals, and a focus on our AI solutions to help improve both customer and agents experiences

06:45 pm – 07:15 pm

How to Drive Amazing Experiences on Social

Focus on our latest solution Radarr, our latest acquisition that will enable social listening capabilities to deliver better customer experiences

07:15 pm – 08:00 pm

Delivering Success with Genesys CX Advisory Practice

In this session, we’ll explore a proven approach to delivering success in Genesys Cloud and AI engagements, from setting a strong foundation pre-launch, executing with agility, to optimizing post-launch for long-term impact. We’ll also share real-world success stories on how we engaged our CX Advisory team to design impactful use-cases across different verticals in the region

08:00 pm – 09:00 pm

Dinner and Group Photo