11/26/2024 09:00 am

Future of CX in Saudi Arabia

Riyadh

Step into an AI Driven World

CX is evolving, so is your workforce. We are at the dawn of major changes induced by the possibilities offered by AI.

Stay ahead of the curve and join us at our Exclusive Future of CX in Saudi Arabia event in Crown Plaza RDC. Discover how you can make use of all the latest technology advancements with live demos and in-depth discussions to ensure better efficiency for your workforce and deliver better customer satisfaction. Join us for exciting announcements and experiences.

Crown Plaza RDC

Crowne Plaza Riyadh Rdc Hotel & Convention, an IHG Hotel, Wadi Al Muaydin, Riyadh Saudi Arabia

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Thank you for registering to our event Future of CX in Saudi Arabia, we will confirm your participation via email.

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The Genesys Team

Experience an AI-Powered CX

Be the first to discover our cutting edge solutions designed to transform how business engage with their customers and employees. Witness exciting announcements that will set the stage for CX in Saudi Arabia, Meet and network with top executives, directors, and VIP guests who are shaping the industry’s future. Don’t miss opportunity to be part of a transformative experience!

Agenda

Agenda

Tuesday, 26 November 2024

09:15 am – 09:45 am

Welcome and Registration

09:50 am – 10:00 am

Opening Remarks

Mashael Aljobair, Senior Solution Consultant, Genesys

Farah Althinayyan, Solution Consultant, Genesys

10:00 am – 10:30 am

Opening Key Note | Shaping the Future of CX in Saudi - Key Innovations & Announcements

Ahmad Sidawi, GM, Genesys Saudi Arabia

10:30 am – 10:45 am

Emerging Trends Transforming Customer Experience in Saudi Arabia

Mohamad El-Hinnawi, Partner – Digital & Experience Consulting, PWC

10:45 am – 11:05 am

Mastering the Complex Landscape of AI-Driven CX Technology

Ahmed Zaghmouri, Senior Director, Global Presales Field Insights, Genesys

11:05 am – 11:30 am

Coffee Break

11:30 am – 11:50 am

Cloud Transformation | Compliance & Security

Hesham Galal, Head of Solution Architects, Amazon Web Services Saudi Arabia

Hussain Dibas, Senior Solutions Consultant, Genesys

11:50 am – 12:05 pm

Customer Success Story: The Cloud Transformation of eXtra (United Electronics Co.)

Othman Alaqeel, Customer Experience Development Director, eXtra (United Electronics Co.)

12:15 pm – 12:45 pm

Q&A with the Experts

Ahmad Sidawi, GM of Saudi Arabia & Bahrain, Genesys

Ahmed Zaghmouri, Senior Director, Global Presales Field Insights, Genesys

Mohamad El-Hinnawi, Partner – Digital & Experience Consulting, PWC

12:45 pm – 02:00 pm

Lunch break & Networking

02:00 pm – 02:40 pm

Panel | Beyond Expectations: Transforming Customer Experience in Saudi Arabia

Moderator: Moaz Bulbul, Banking Country Lead, Genesys

Panelists:

Rasha Mogaddam, Group VP, Customer care at Beyond One.

Ahmed Sallam, Group Patient Access Executive Director at Dr. Samir Abbas Hospital

Omar Abdulmuttalib, Customer Experience Process Manager at Al Majdoui Motors

Marko Popović, Director, Solution Consulting, Customer Workflows – EMEA South at ServiceNow

02:40 pm – 03:00 pm

Prayer Break

03:00 pm – 03:30 pm

Demo Time: AI Shaping the future of CX

Hussain Dibas, Senior Solution Consultant, Genesys

Mashael Aljobair, Senior Solution Consultant, Genesys

Farah Althinayyan, Solution Consultant, Genesys

03:30 pm – 04:00 pm

Awards Ceremony

04:00 pm – 04:15 pm

Closing Remarks

Ahmad Sidawi, GM of Saudi Arabia & Bahrain, Genesys

Farah Althinayyan, Solution Consultant, Genesys

Crown Plaza RDC

Crowne Plaza Riyadh Rdc Hotel & Convention, an IHG Hotel, Wadi Al Muaydin, Riyadh Saudi Arabia

Get directions

Frequently asked questions

When will my registration be confirmed?

Your registration will be confirmed via the e-mail you entered. As soon as your presence will be approved, you will receive a communication from our team. Be sure to whitelist the @genesys.com domain!

Will there be Wi-Fi?

Yes, the venue will provide complimentary Wi-Fi.

Is there a valet parking?

Yes, Crowne Plaza RDC is fully equipped with staff to park your car.

Is the venue accessible by wheelchair?

The venue is fully equipped to provide access by wheelchair. Should you require any special assistance, please contact us at cyril.largent@genesys.com or bashar.noueihed@genesys.com.