Genesys at Call & Contact Centre Expo with ServiceNow & AWS

Uniting Three Industry Giants for Unmatched Innovation

Deliver Unified Experiences for both customers and employees with Genesys Cloud and ServiceNow Customer Service Management (CSM). This powerful combination of AI, automation, and digital capabilities offers a seamless solution for organisations worldwide. Key benefits include:

• A unified desktop to centralise routing across departments and channels.
• Optimised workforce engagement for personalised customer experiences.
• Simplified employee experiences with enhanced collaboration.

Reserve your demo slot with ServiceNow.

Provide your customers with the exceptional experiences they deserve, powered by the leaders in contact centre and cloud infrastructure. Genesys solutions are built on AWS Cloud, integrating AI and machine learning to offer:

• Reliable, personalised customer and employee experiences.
• The trusted support of two globally recognised partners.

Reserve your demo slot with AWS.

 Genesys Cloud AI: Leading Innovation and Growth

Genesys Cloud AI continues to lead the industry in both growth and innovation, evidenced by the rapid customer adoption of our standalone AI products. Our latest advancements include:

• Virtual Agents and Agent Co-pilot: Revolutionising how agents interact, with enhanced Empathy Detection and a Modern Agent Workspace to empower agents to spend more time building meaningful customer connections.
• Genesys Social Listening (Radaar): An AI-powered social and digital listening, analytics, and consumer engagement tool. By integrating public social media capabilities into the all-in-one Genesys Cloud™ platform, we enable businesses to unify the customer experience (CX) like never before, creating proactive, prescriptive engagement to drive customer loyalty in the AI-driven economy.

Reserve your demo slot with Genesys.

Proud Sponsor of the Contact Centre Technology Theatre & VIP Lounge

Join Genesys as the proud sponsor of the Contact Centre Technology Theatre and VIP Lounge at the C&CC Expo London. We’ll be showcasing the latest innovations in customer engagement and technology, including our enterprise contact center and workforce engagement management (WEM) suite integrated directly into your CRM.

Reserve your seat now!

Event Sessions:

Orchestrating AI & Digital Ecosystems: A Masterclass in Platform Integration – Seamlessly Connecting Genesys with AWS and ServiceNow

Unlock the full potential of your digital ecosystem by mastering the integration of industry-leading platforms. This presentation explores how to create a harmonious tech stack that drives efficiency, enhances customer and employee experience, and boosts operational excellence. Join us alongside industry leading providers – ServiceNow, and AWS to equip you with the knowledge and insights needed to create a powerful, interconnected ecosystem. Don’t miss this opportunity to learn from experts and take your organisation’s technology stack to the next level.

27th November – 11:00 am (Contact Centre Technology Theatre)

AI-Powered Experience Orchestration: Revolutionising CX & EX – Leverage AI Copilot and Social Listening for Seamless Interactions

Discover how Genesys AI transforms customer and employee experiences. Learn how to orchestrate seamless interactions across all touchpoints and enhance agent performance with Agent Copilot, virtual agent technology, and new social listening capabilities. Gain actionable insights through social listening while driving outcomes with predictive analytics and personalisation. Through real-world case studies, we’ll showcase measurable business impact. Join us to unlock AI’s potential in creating exceptional experiences and leading the future of customer engagement.

28th November – 2:45 pm (Contact Centre Technology Theatre)

Why Attend?

• Connect with industry leaders in customer experience technology.
• Explore cutting-edge AI-powered solutions.
• Stay ahead of the latest trends in contact centre innovation.
• Network with professionals from Genesys, ServiceNow, and AWS.

Secure your spot now and explore the future of customer engagement. We look forward to seeing you on the 27th and 28th of November 2024 in London. Don’t miss this opportunity to experience what’s next in customer experience technology!