January 16, 2024 – January 16, 2025 09:00

Genesys Community Day Benelux

Het Houtse Meer, Den Hout

Genesys Cloud customers, together with Genesys, welcomes you to the Genesys Community Day Benelux 2025. This is an event "for Customers by Customers" with focus on networking and learning from peers on the markets.



Register by January 2nd

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Thank you for registering for our event. Be on the lookout for an email from Genesys

Genesys reserves the right to cancel any registration as needed.

Creative business team laughing together

Genesys Community Day is a day with the purpose of connecting Genesys customer with each other. The idea is for you all to build relationships, get ideas about best practice’s and learn from your peers.

Genesys Cloud customers will join us as co-hosts on this first Community Day. There will be presentations from customer and deep dives into certain topics. We are including a networking workshop, where you can have conversations on specified topics with your peers. See the full agenda below.

Got a question? Email lex.oosterhoff@genesys.com

 

Location map: Het Houtse Meer

Agenda

Thursday, 16 January 2025

09:00 – 09:20

Registration opens

09:20 – 09:30

Welcome!

Michel Delfosse & Osen Akkemik, Genesys

09:30 – 10:00

Different Levels of AI

Jaap Dijkhuizen en Matthijs van Laar – Solution Consultants, Genesys

10:00 – 10:30

Customer Story

TBD

10:30 – 11:00

Coffee break

11:00 – 11:30

Empowering Agents, Delighting Customers: New Features in Genesys WEM

Discover how the latest features in Genesys WEM are set to transform both agent experience and customer satisfaction. This presentation will delve into innovative tools and enhancements that streamline operations and optimize workforce engagement. Learn how these advancements foster a more productive environment and significantly improve service delivery across all customer touchpoints.

Paul Turner, Genesys

11:30 – 00:00

Customer Story: WEM

TBD

12:00 – 13:00

Lunch

13:00 – 14:00

Workshop - Networking Corners

We will divide the room into 2 areas, where you go to discuss one the following topics with other customers attending the event;

Generative AI – AI strategy in the Contact Center

  • Generative AI is one of the hottest topics at the moment. The use cases and potential benefits can be many but there are also pitfalls. How do you start and how should you look at generative AI? Take the opportunity to exchange experiences with your peers.

WEM – employee experience

  • Over the last couple of years employee experience and performance has become more important and not only focusing on traditional Workforce Management. Engaged and knowledgeable employees meeting your customers is key for your customer experience and business results. Attend this session to discuss how Workforce Engagement Management can help take your employee experience and performance to the next level.

14:00 – 14:30

Break

14:30 – 15:30

Panel Discussion

Discussion of relevant topics with Genesys customers

 

15:30 – 16:00

Wrap up & Closing

16:00 – 17:30

Drinks & Bites

Continue your conversations from the day in a nice setting, enjoying drinks and some tasty food!