November 20, 2024 09:00
Genesys welcomes you to the Genesys Community Day in Prague on November 20th!
The day will focus on The Art of the Possible and how you can become even more successful in you CX strategy, by choosing the right technology that will support your CX goals. Join us and get the latest updates about the CX industry, from Genesys and our partners.
The event is now full and registration is closed.
Got a question? Email Veronika.Lane@genesys.com
Museum of Decorative Arts
17. listopadu 2, Prague 1-Josefov, Czechia
We are looking forward to seeing you on November 20th in Prague. Join us to learn about the Art of the Possible from from engaging speakers, product information sessions and partner presentation, which will address the topic of how you can become Future ready now!
09:00 – 09:20
Opening and Introduction
Martin Veselka – VP ECSEI/Benelux, Genesys
Apostolos Kemos – Director CEE, Genesys
Jiri Zeman – Account Director Central Europe, Genesys
09:20 – 09:45
Keynote: The Art of the possible
Heinrich Welter – VP Sales Northern & Eastern Europe
Attila Vassy – VP Engineering
09:45 – 10:10
Genesys Cloud: The Fastest, Easiest Way to Amazing CX
Jiri Zeman – Account Director Central Europe, Genesys
10:10 – 10:35
Genesys Cloud Demo
Henrich Eckhardt – Senior Solution Consultant, Genesys
10:35 – 10:50
Customer story: Euro-Center: A Digital Transformation Journey
Kévin Terret – Global Head of IT, Euro-Center
10:50 – 11:10
Coffee Break
11:10 – 11:25
Genesys And Salesforce: The market’s strongest integration
George Loukidis – Enterprise Sales, Salesforce
11:25 – 11:50
Genesys Cloud Social: The Pulse of Social Media – Monitor, Detect, Report, Engage
Markus Ring – Strategic Director of Innovation, Genesys
11:50 – 12:15
Genesys Cloud for Back Office Work
Marc Sassoon – Principal Solution Architect Digital and AI, Genesys
12:15 – 12:35
Journey Analytics: Now Native to Genesys Cloud
Markus Ring – Strategic Director of Innovation, Genesys
12:35 – 13:00
CX AI - Now and The Future
Marc Sassoon – Principal Solution Architect Digital and AI, Genesys
13:00 – 13:10
Closing
13:10 – 15:30
Lunch and surprise!