06/12/2024 10:00 am
Genesys Community Day South Africa
Johannesburg
The Art of the Possible with AI
CX is evolving. We are at the dawn of major changes induced by the possibilities offered by AI.
Stay ahead of the curve and join us for a discussion among your peers, to discover the all the upcoming trends and changes that will affect the CX landscape and the Genesys product roadmap.
Spaces Atrium on 5th Sandton
Spaces - Johannesburg, Spaces Atrium on 5th Sandton, Atrium On 5th, 5th Street, Sandhurst, Sandton, South Africa
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Agenda
Wednesday, 12 June 2024
09:30 am – 10:00 am
Walk-in & Registration
10:00 am – 10:15 am
Community Introduction
10:15 am – 10:30 am
Customer Story: Ethiopian Airlines
10:30 am – 12:00 pm
The Art of the Possible with AI
- Knowledge base for any AI
- Virtual agents: risks and opportunities
- Enabling super agents with Co-Pilot
12:00 pm – 01:00 pm
Lunch
01:00 pm – 01:30 pm
AI Implementation Methodologies
01:30 pm – 02:30 pm
Experience sharing with the community members
02:30 pm – 03:00 pm
Customer Adoption Recognition
- Highest Adoption
- Usage Milestone
- Community Contributor
03:00 pm
Closure
Speakers
Thando Phuza
Senior Customer Success Manager
Nico Van Eyssen
VP Customer Success
Francois van Os
Senior Solutions Consultant
Bram Ten Have
Senior Customer Success Manager