Genesys Community Day UAE

09:30 am – 10:00 am

Walk-in & Registration

Greetings and Welcome Coffee

10:00 am – 10:30 am

Intelligence: Artificial and Beyond

A Big Picture Perspective on AI

10:30 am – 11:15 am

Introduction to Genesys AI

Maximize efficiency while delivering experiences that grow customer relationships. Make agents’ jobs easier, boost revenue and grow customer loyalty

11:15 am – 11:30 am

Coffee Break

11:30 am – 12:15 pm

AI: Hopes and Fears

Interactive session: Why customers are afraid of AI, and how to overcome it

12:15 pm – 01:00 pm

AI and Digital Products

Build your own virtual agent and discover the capabilities of AI

01:00 pm – 02:00 pm

Lunch

Lunch and Group Photo

02:00 pm – 02:45 pm

AI and Digital Products (cont'd)

Build your own virtual agent and discover the capabilities of AI

02:45 pm – 03:15 pm

AI and Digital Product Implementation

Best AI practices to guarantee success

03:15 pm – 03:30 pm

Coffee Break

03:30 pm – 04:00 pm

Value Measurement

04:00 pm – 04:30 pm

Virtual Agent Awards

Celebrating our top attendees

04:30 pm – 05:00 pm

Closing Statement

Wrap-up session and closing statements