May 25, 2021 13:00
Virtual
Genesys will organize on 25 May G-Summit Middle East, a virtual conference for all our customers, partners and new organizations. In these challenging times it’s more important than ever before to make customers feel remembered, heard and understood. Attendees will get inspired by Genesys speakers like Mohamed Afifi, Peter Graf, Merijn te Booij and more, by customer success stories from the Middle East region and entertained by Digital Performance Artist Simon Pierro.
*Attendence is dependent on Genesys approval, and a registration can be cancelled by Genesys at any time
We hope you will take the time to join us and learn from Genesys and our Customers about how AI, Workforce Engagement and a contact center in the Cloud can help improve your Customer Experiences.
You will hear from Genesys Chief Strategy Officer Peter Graf about our vision for the future. And IDC, the independent Analyst firm, will talk about the importance of focusing on employee experiences, as a way to get happier customers. View the full agenda below and register today!
Gulf Standard Time (GST)
12.45 Intro, DJ Noir
13:00 Welcome to G-Summit Middle East 2021
Mohamed Afifi, Managing Director, Genesys Middle East
13:05 Genesys Vision 2021 & Beyond
Peter Graf, Chief Strategy Officer, Genesys
13:30 CX Trends 2021 in the Middle East
Julian Raabe Markus Hedwig, McKinsey
13:45 Break
13:50 Introduction of G-Summit block 2, Mohamed Afifi, Genesys
13:55 Genesys AI: Delivering Customer and Employee Experiences Effectively, Efficiently and Profitably
Alberto Pasi, Strategic Solutions Director, Genesys Italy
14:15 RAKBank vision for CX/EX, Sanjay Khanna, RAKBank
14:30 Magic Digital Times in the Middle East
Simon Pierro, Digital Performance Artist / iPad Magician
14:40 Workforce Engagement: A Visionary Overview
Merijn te Booij GM, Workforce Engagement Management, Genesys
15:00 Break
15:05 Introduction of G-Summit block 3, Mohamed Afifi, Genesys
15:10 The Future of Cloud Customer Experience, Brian Bischoff, Genesys
15:30 Genesys; Providing Flexibility with Control, John Hernandez, Genesys & Julien Bertin, Microsoft
15:50 A Journey to the Cloud, Nick Wingrove, Genesys
16:10 Break
16:15 Introduction of G-Summit block 4, Mohamed Afifi, Genesys
16:20 Delivering Customer Excellence, Nihal Hakeem, Provis Estate Management
16:35 Magic Digital Times & Genesys Middle East Awards Ceremony 2021, Simon Pierro & Mohamed Afifi, Genesys iPad Magician
17:10 Close G-Summit Middle East 2021, Mohamed Afifi, Genesys
17.30 Outro
SPECIAL GUEST!
Simon Pierro is the iPad Magician, a digital magician without parallel. Performing his magic tricks worldwide from Hong Kong to Hollywood, he takes audiences to places they’ve never been, using a technological marvel they know and love… an iPad. Enjoy Simon’s ‘unforgettable’, ‘mind-blowing’ and ‘unique’ magic moments during G-Summit Middle East.
Chief Strategy Officer, Genesys
Expert Partner at McKinsey & Company; Leading Customer Operations in WE
Managing Director, Genesys Middle East
SVP, Genesys Cloud Commercial Operations
GM, Workforce Engagement Management, Genesys
Strategic Solutions Director, Genesys Italy
VP, Solution Consulting, Genesys EMEA
Executive Vice President and General Manager of Genesys
Digital Performance Artist / iPad Magician
G-Summit DJ
Associate Partner, McKinsey
Chief Information Officer, RAKBANK
