Name: Genesys G-Summit UKI 2021
Start: 2021-10-05T09:00:00
End: 2021-10-05

Checkout the agenda below

In these challenging times it’s more important than ever before to make customers feel remembered, heard and understood. Hosted by Helen Briggs, Genesys SVP and GM EMEA, attendees will be inspired by Genesys speakers like Olivier Jouve and Peter Graf, alongside CX industry expert Martin Hill-Wilson and inspirational keynote speaker Jimmy Nelson and many more.

There will also be the opportunity to hear for Genesys partners and experts in select business sessions, where you can dive deeper into solutions, partner offerings and customer case studies.

We hope you will take the time to join us and learn from Genesys and our Customers about how you can delivery AI-powered personal experiences.
View the full agenda below and register today!

Agenda

Tuesday, 05 October 2021

British Summer Time (BST)

08.45 Intro, DJ Noir
09:00 Welcome to G-Summit UKI 2021, Mark Armstrong & Mark Knowles, UKI Sales Leadership, Genesys
09:05 Keynote, Genesys Vision 2021 & Beyond, Peter Graf, Chief Strategy Officer, Genesys
09:35 Genesys Customer Panel with Irish Life, Legal & General, TechStyle and Foehn, Helen Briggs, SVP & GM EMEA, Genesys
10:10 Break
10:15 Introduction of G-Summit Part 2, Martin Hill-Wilson, Customer Service & AI Engagement Strategist, Brainfood Consulting
10:20 Guest Keynote, Back to Humanity in a Changing World, Jimmy Nelson, Photographer, Keynote Speaker, Jimmy Nelson Foundation
10:50 Customer Case Study, Future of the Contact Centre; Anything, Anywhere, Brilliantly, Claire Carroll, The Co-op
11:15 Break
11:20 UK CX Trends, Martin Hill-Wilson, Brainfood Consulting
11:50 Fuelled for the Future; Transforming Customer and Employee Experiences, Olivier Jouve, Executive Vice President & General Manager of Genesys Cloud, Genesys
12:10 Wrap-up and close, Martin Hill-Wilson, Brainfood Consulting
12:20 Outro, DJ Noir

SPECIAL GUEST!
British photographer Jimmy Nelson will take all attendees into an amazing story. Jimmy Nelson has spent a lifetime documenting indigenous people all over the world and now in a world in an identity crisis, his work is more relevant than ever. Watch the Jimmy Nelson Awareness Video here