March 25, 2025 09:00

Genesys Partner Day Benelux

Wilhelminakanaal Zuid 104, 4903 RA Oosterhout

Exclusively for Genesys Partners, join us for the first Genesys Partner Day Benelux of the year. Hear about our latest partner programs, enablement initiatives, and the new strategies for FY26 from our sales leaders. After the sessions, engage in a themed activity and wrap up the day with a fun networking event. Connect with your peers and expand your network!

Scroll down in this page and see our agenda and speakers.



De houthallen 2.0

Join Us for the first Genesys Partner Day Benelux of the Year!

Exclusively for Genesys Partners, this event is your opportunity to hear about our latest partner programs, enablement initiatives, and the new strategies for FY26 from our sales leaders. After the sessions, engage in a themed activity and wrap up the day with a fun networking event. Connect with your peers and expand your network!

Scroll down in this page and see our agenda and speakers.

Got a question? Email lex.oosterhoff@genesys.com

 

Location map: De Houthallen

Agenda

Tuesday, 25 March 2025

09:00 – 09:30

Walk-in with Coffee and Tea

09:30 – 10:00

Go To Market Strategy: Winning together

Kick off the day with Michel Delfosse who will outline the Benelux Sales Strategy for FY26. This session will cover key sales initiatives, targets, and approaches to drive growth and success in the coming year. Gain valuable insights into how we plan to achieve our sales objectives and how you can contribute to our collective success.

Michel Delfosse – Sales Director Benelux – Genesys

10:00 – 10:30

Partner Strategy: Strengthening our Ecosystem

During this session, Nienke and Natalie will provide a comprehensive overview of our strategic directions for FY26. This session will begin with a recap of FY25, highlighting key achievements and lessons learned. Following this, they will introduce the new partner program and enablement initiatives designed to enhance collaboration and drive success in the coming year. This is a must-attend session to align with our vision and prepare for the exciting opportunities ahead!

Nienke Spinnato-Prins – Partner Manager Benelux, Genesys & Natalie Roberts – Partner Sales Director EMEA, Genesys

10:30 – 10:45

Coffee break

10:45 – 12:15

Unlocking AI within the CX space

Get a in-depth look at the latest features designed to enhance customer experience (CX). This session will cover new product features, including Agent Copilot & Virtual Agent, and provide practical guidance on how to effectively quote tokens and deliver compelling value pitches. Learn the best approaches to leverage these innovations and drive success in your customer engagements. This is a valuable opportunity to stay ahead of the curve and maximize the impact of our new offerings.

Matthijs van Laar, Solution Consultant, Genesys & Raul Rakesh Pitai, Account Executive, Genesys

12:15 – 12:30

Wrap up & Genesys Partner Awards  

12:30 – 14:00

Lunch & Fun Element