Genesys UKI Partner-Summit - Postponed

09:00 am

Breakfast and Registration

Enjoy breakfast and network with fellow partners before we get started.

09:30 am

Welcome!

Welcome to Partner Summit.

How can Partner & Alliances make some noise in the Cloud CX market?

Marianne Calder and Bernadette Wightman, Genesys

Genesys Keynote – UK Trends & Opportunities

What’s happening in the UKI Market – trends and opportunities to take advantage of.

How to take advantage of the trends & external changes in the UKI markets. Use these changes to your advantage and grow your pipeline!

Marianne speaks with EJ Cay and Katie Lyon, Genesys

Recent partner wins showcase

Hear from our partner success panel, sharing examples of recent wins.

Marianne Calder and Marc Donnelly, Genesys

AppFoundry Spotlight

A short and sweet demo from an AppFoundry partner.

10:55 am

Coffee break

How to accelerate the pipeline with the Genesys ecosystem

How to leverage the extended ecosystem to support our partner community to deliver value across the entire customer lifecycle.

Dominic Elliott and Kevin Booth, Genesys

AppFoundry Spotlight

A short and sweet demo from an AppFoundry partner.

Grow with AppFoundry and alliances for greater customer value

How do you leverage a hyperscaler? This session will take you through how to get the best out of working with strategic alliances & AppFoundry partners.

Kevin Booth and Jeroen Sourbron, Genesys

AppFoundry Spotlight

A short and sweet demo from an AppFoundry partner.

New Approaches to Excite Your Customers

A high-level run through of all the latest developments and future direction across the Genesys portfolio.

Nick Wingrove, Genesys

12:30 pm – 01:30 pm

Lunch

Breakouts - stream 1

Bringing Experience as a Service to life – Technical breakout sessions

• Automation strategies to drive business outcomes (Build a Bot)
• Genesys Cloud Channel Setup, Data Action Workshop
• Pointillist – Demo training
• PS Migration Tools – Partner Success Tools

Breakouts - stream 2

Bringing Experience as a Service to life – Sales breakout sessions

These interactive afternoon sessions will cover a number of sales topics, including:

• How to spot CX opportunities in your customers
• Leverage strategic alliances for greater growth
• Essential Sales toolkit, How best to utilise Headstart & other offers
• How to get help from Genesys
• Q&A – Questions for the team

Stuart Mackie, Nicki Ryan, Katie Lyon, Mark Knowles and Mark Armstrong, Genesys

04:00 pm

Closing remarks

04:15 pm – 05:00 pm

Drinks, nibbles and networking

Mingle with your peers while enjoying drinks and fingerfood in the Solutions Pavilion.