If you chose to drive to the Demant office there will be plenty of parking possibilities as you get there.
If you chose public transportation: Take the train to Kildedal Station which is a 10-minute walk from the office.
See you there!
October 10, 2024 13:00
Genesys Community Day Denmark
Copenhagen
Genesys is, this time together with our customer Demant, hosting the 3rd Danish Genesys User group event on October 10th, just outside of Copenhagen. Seats are limited so do register today.
This event is the platform for Genesys customers to get together, exchange experiences and get ideas about how to get the most out of your solution.
Demant office
Kongebakken 9, 2765 Smørum, Denmark
Get directions
Register here by October 4th
Thank you for registering for the Genesys Community Day in Copenhagen.
If you have any dietary needs/allergies, please send an email to viktoria.vianden@genesys.com as soon as possible.
Genesys holds the right to cancel any registration as needed.
We look forward to seeing you there!
/The Genesys Team Denmark
How to get there
Agenda
Thursday, 10 October 2024
12:30 – 13:00
Registration and coffee
13:00 – 13:30
Welcome & News update!
Klaus Markussen & Jan Wärmlind, Genesys Denmark
13:30 – 14:00
Customer story: Demant and their journey with Genesys
Adam Brandstrup, Senior Business Analyst, Demant
14:00 – 15:30
Genesys AI strategy discussion; Why its important to you
After the presentation we will be discussing a few topics, where we value your input, so please come with your thoughts about this;
- When incorporating Generative AI into your business, what is the main use case within the Contact Center today? For example, customer facing solutions, auto summarization, next best action, etc.
- Genesys is coming close to supporting the Nordic languages in the built-in bots. Have you prepared for how you will incorporate these bots in your deployment?
- By consolidating systems into one, there are many benefits. Have you already seen the value of adopting Genesys Cloud built in AI capabilities?
- Genesys is continuously developing new functionality and next up is Agent Co-pilots. Have you started testing Co-pilots in your operations? Will you evaluate Genesys Cloud Co-pilots or do you have an already defined strategy?
Carl Thomson, Enterprise Sales Director, AI & Digital, UKI, Benelux and Nordics, at Genesys
15:30 – 15:45
Coffee
15:45 – 16:15
How to build a knowledge Bot - Step by step
Jens Olesen, Genesys
16:15 – 17:30
Open group discussion
This time is for sharing learnings, concerns, ideas etc within the group.
Please do let Genesys know if there are any specific topics you may want to discuss during this time.
19:00
Dinner in the city (optional)