October 22, 2026 13:00
Genesys Community Day Denmark
Copenhagen
Genesys is hosting the 6th Danish Genesys User group event on October 22nd, in the center of Copenhagen. Seats are limited so do register today.
This event is the platform for Genesys customers to get together, exchange experiences and get ideas about how to get the most out of your solution.
Got a question? Email jan.warmlind@genesys.com
Tivoli Gardens
Tivoli Gardens, Vesterbrogade, København V, Denmark
Register by October 15th
Thank you for registering for the Genesys Community Day in Copenhagen.
Genesys holds the right to cancel any registration as needed.
We look forward to seeing you there!
/The Genesys Team Denmark
Agenda
12:45 – 13:00
Registration
13:00 – 13:15
Welcome & News from Genesys
Team Genesys Denmark
13:15 – 13:45
AI That Works for You: Capabilities, Values and Roadmap
A high-level look at Genesys’ AI capabilities and value impact of these. Agent copilot and Agentic Virtual Agent will be in focus including how customers are putting them to use, and where the roadmap is headed next.
Martin Jaeger, AI & Experience Orchestration Director, Genesys
13:45 – 14:00
Accelerating AI Adoption: What’s Available Now
Anna Wardakowska, Director, Customer Success, Genesys
14:00 – 14:30
Deloitte: Beyond migration - driving adoption and business transformation with Genesys Cloud
Moving to Genesys Cloud is the start, not the finish. Deloitte shares what separates organizations that simply migrate from those that change how they serve customers. You’ll leave with practical ideas between migration vs transformation, on the adoption of routing , quality, analysis, virtual agents, and a view on whether you need a Center of Excellence to keep pace.
Rogier Bosch, Senior Manager | Technology & Transformation, Deloitte Consulting
14:30 – 15:00
Coffee
15:00 – 15:30
Work Automation
Work Automation is designed to bring business workflows into the Genesys Cloud to route, manage and automate the flow of work within the contact center. Genesys is extending its suite of capabilities with the launch of Cases.
Cases provide the structured, SLA-driven workflows necessary to connect front-office engagement with back-office execution.
Jens Olesen, Principal Solution Consultant, Genesys
16:00 – 16:30
Customer case story
Details to be added soon
16:30 – 17:00
Roundtable group discussions
This time is for sharing learnings, concerns, ideas etc within smaller groups, topics to be communicated.
Please do let Genesys know if there are any specific topics you may want to discuss during this time.
18:00
Dinner (optional)
Dinner in Copenhagen city center
Partners
