March 20, 2025 13:00
Copenhagen
Genesys is, this time together with our customer Velliv, hosting the 4th Danish Genesys User group event on March 20th, just outside of Copenhagen. Seats are limited so do register today.
This event is the platform for Genesys customers to get together, exchange experiences and get ideas about how to get the most out of your solution.
Velliv Pension & Livsforsikring A/S office
Lautrupvang 10, Ballerup, Denmark
Thank you for registering for the Genesys Community Day in Copenhagen.
If you have any dietary needs/allergies, please send an email to viktoria.vianden@genesys.com as soon as possible.
Genesys holds the right to cancel any registration as needed.
We look forward to seeing you there!
/The Genesys Team Denmark
12:30 – 13:00
Registration and coffee
13:00 – 13:30
Welcome & News update!
Team Genesys Denmark
13:30 – 14:00
Customer story: Velliv and their journey with Genesys Cloud
Louise and Andrea will introduce Velliv and share insights into their journey with Genesys Cloud so far. They’ll discuss their experiences, key learnings, and what’s next on their path to enhancing customer engagement.
Louise Lee Sundgaard, Business Consultant and Andrea Knezevic Dröscher, Business Developer, Velliv
14:00 – 15:30
Gain a competitive edge by fast-tracking innovation
Technological innovation is advancing at an exponential rate, making it crucial for organizations to stay prepared and agile. To remain competitive, businesses must rapidly create new customer and employee experiences that align with the ever-evolving market demands. Join us for an insightful session where we’ll explore the risks of inaction, the advantages of embracing change, and the best practices for successful implementation and adoption of continuous innovation —driving meaningful CX transformation with lasting impact.
Valentina Postelnicu, Vice President Professional Services Consulting at Genesys
15:30 – 15:45
Coffee
15:45 – 16:15
How to build a Voice Survey - Step by step
Jens Olesen, Genesys
16:15 – 17:30
Open group discussion
This time is for sharing learnings, concerns, ideas etc within the group.
Please do let Genesys know if there are any specific topics you may want to discuss during this time.
19:00
Dinner in the city (optional)
Dinner in Copenhagen city center