Genesys Community Day Denmark

12:30 – 13:00

Registration and coffee

13:00 – 13:30

Welcome & News update!

Klaus Markussen & Jan Wärmlind, Genesys Denmark

13:30 – 14:00

Customer story: Velliv and their journey with Genesys

14:00 – 15:30

Genesys AI strategy discussion; Why its important to you

After the presentation we will be discussing a few topics, where we value your input, so please come with your thoughts about this;

1. When incorporating Generative AI into your business, what is the main use case ​within the Contact Center today?  For example, customer facing solutions, ​auto summarization, next best action, etc.​
2. Genesys is coming close to supporting the Nordic languages in the built-in bots.​ Have you prepared for how you will incorporate these bots in your deployment?​
3. By consolidating systems into one, there are many benefits. Have you already seen​ the value of adopting Genesys Cloud built in AI capabilities?​
4. Genesys is continuously developing new functionality and next up is Agent Co-pilots.​ Have you started testing Co-pilots in your operations? Will you evaluate​ Genesys Cloud Co-pilots or do you have an already defined strategy?​

Carl Thomson, Enterprise Sales Director, AI & Digital, UKI, Benelux and Nordics, at Genesys

15:30 – 15:45

Coffee

15:45 – 16:15

How to build a Voice Survey - Step by step

Jens Olesen, Genesys

16:15 – 17:30

Open group discussion

This time is for sharing learnings, concerns, ideas etc within the group.

Please do let Genesys know if there are any specific topics you may want to discuss during this time.

19:00

Dinner in the city (optional)