12/13/2023

Genesys Excellence Seminar

Two Industry Leaders One Game-changing Solution

As an extra follow up after G-Summit Benelux & Eastern Europe on 12th December in Amsterdam, we are happy to give our key customers and partners an update on Genesys Cloud on Salesforce Service Cloud.

Registration for this seminar is now closed - we are fully booked!

Room Mate Aitana Hotel, IJdok 6, 1013 MM Amsterdam, Netherlands

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Genesys Excellence Seminar

Registration for this seminar is now closed – we are fully booked!

Genesys will organize a special CX seminar on 13 December in Amsterdam. As an extra follow up after G-Summit Benelux & Eastern Europe we are happy to give our key customers and partners an update about the Salesforce partnership.

Genesys recently announced a new native integration of Genesys Cloud on Salesforce Service Cloud. Building on the long-standing Genesys partnership with Salesforce, this integration will help businesses better coordinate their data, agents, bots and communication channels for better end-to-end customer employee experiences. Next to the Salesforce presentation, Genesys customer Rabobank will share their vision on the future of customer interaction.

It will be a morning session including lunch.

Agenda

Wednesday, 13 December 2023

09:10 am – 09:30 am

Welcome & coffee

09:30 am – 10:50 am

Genesys & Salesforce: Creating Value by bridging CRM and CCAAS

Karlijn van Lammeren, Salesforce
Jan Verbrugghe, Salesforce
Merijn te Booij, Genesys

10:50 am – 11:10 am

Coffee break

11:10 am – 12:30 am

Rabobank - Building the future of customer interaction: a journey to a future-proof agile cloud solution

Thom Kokhuis, Rabobank

12:30 am – 01:15 pm

Lunch & networking

Speakers

Merijn te Booij

Merijn te Booij

General Manager, Workforce Engagement Management, Genesys

Karlijn van Lammeren

Karlijn van Lammeren

Head of Service Cloud and Revenue Cloud Northern Europe, Salesforce

Jan Verbrugghe

Jan Verbrugghe

Senior Director Solution Engineering, Salesforce

Thom Kokhuis

Thom Kokhuis

Head of Conversational Banking & CRM - Senior Vice President, Rabobank