12/03/2024 09:30 am

Innovating Customer Experience Excellence at Legal & General

Cardiff, UK

Join us for an inspiring event focused on "Innovating Customer Experience Excellence.”

This event will bring together industry experts, thought leaders, and L&G professionals to explore cutting-edge strategies for enhancing customer satisfaction and employee experiences.

The Interchange

Legal & General Group, Central Square, Cardiff, UK

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Unlock the Future of Customer Experience with Legal & General!

Join us for an exclusive opportunity to hear directly from Legal & General, industry leaders driving customer-centric innovation at the cutting edge of the insurance and investment sectors. Discover how they’re reshaping the landscape with bold strategies and future-forward solutions.

What’s in store:

  • AI-powered experience orchestration: Learn how AI is revolutionising customer interactions.
  • Digital transformation: Explore the latest tools to supercharge your operations.
  • Personalised customer journeys: See how tailored experiences can deepen loyalty.
  • Data-driven insights: Unlock the power of data to fuel growth and retention.

Engage in interactive sessions, gain first-hand knowledge from compelling case studies, and network with like-minded professionals. You’ll leave equipped with actionable insights and cutting-edge tools to elevate your customer experience initiatives and position your organisation for success.

Don’t miss out on this chance to connect with the best minds in the industry and transform your approach to CX!

Agenda

Tuesday, 03 December 2024

09:30 am

Welcome and registration

  • Welcome and registration – Coffee and light refreshments served 

10:00 am

Celebrating Customer Service Excellence

  •  What’s happening in the market with Nerys Corfield

10:15 am

Legal & General CX Journey

  • Overview of Legal & General’s customer experience journey

10:30 am

Genesys Presentation: AI-Powered Experience Orchestration

  • Introduction to AI-driven CX solutions 
  • Showcasing Genesys’ innovative technologies 

11:00 am

Networking break

  • Opportunity for attendees to connect and discuss insights

11:30 am

Discussion Panel – Host, Genesys, L&G

  • Opportunity for the audience to ask questions. 
  • Prizes funded by Genesys for interactive discussion. 

11:45 am

Interactive Session: ThinkTank / Demo

  • Topic: “Where to Start with AI-Powered Technologies” 
  • Hands-on demonstrations and collaborative problem-solving 

01:00 pm

Networking Lunch and closing remarks

  • Continued discussions over a catered lunch

02:00 pm

Event Conclusion and Facility Tour

  • Guided tour of L&G facilities 

Speakers

Lee Palmer

Lee Palmer

Head of Service Strategy and Experience at Legal & General

Nerys Corfield

Nerys Corfield

Contact Centre Consultant, Injection Consulting

Steve Barratt

Steve Barratt

Digital Sales Specialist, EMEA

Keith Fulford

Keith Fulford

Senior Business Value Specialist