10/23/2024 09:30 am
South Africa Community Day
Sandton, South Africa
Create Amazing Customer and Employee Experiences
The Future of CX is already here, and AI is reshaping how organizations interact with the customers and employees.
Join us for a full day interactive session to discover all the latest innovations and changes you can implement that will radically transform the way you can operate your CX strategy, with Experience Orchestration and AI.
Maslow Hotel Sandton
The Maslow Hotel Sandton, Grayston Drive, Gauteng, Sandton, South Africa
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The Genesys Team
Agenda
Wednesday, 23 October 2024
09:30 am – 10:00 am
Registration
10:00 am – 10:05 am
Welcome and Genesys Community
Osen Akkemik
10:05 am – 10:30 am
Keynote: Genesys Vision – Experience Orchestration Maturity
Neil O’Donoghue
10:30 am – 11:00 am
Digital Transformation Strategy
Nico van Eyssen
11:00 am – 11:30 am
Future of CX Powered by AI
Alberto Pasi
11:30 am – 12:00 pm
Demo (See it in Action)
Francois van Os
12:00 pm – 01:00 pm
Lunch Break
01:00 pm – 01:20 pm
Let's Build a Bot Together
Tevin Tawamba
01:20 pm – 01:40 pm
Customer Success Story
01:40 pm – 02:00 pm
How do you Measure Success
Valentina Postelnicu
02:00 pm – 02:30 pm
Coffee Break
02:30 pm – 03:00 pm
Customer Panel “ How to Accelerate Digital Transformation”
Osen Akkemik
03:00 pm – 04:30 pm
Social hour with Community Members
Speakers
Osen Akkemik
Senior Director, Customer Success, Genesys
Francois van Os
Senior Solutions Consultant South Africa, Genesys
Alberto Pasi
Director EMEA Digital & AI Pre-sales, Genesys
Neil O'Donoghue
SVP, Professional Services & Customer Success Management, EMEA, Genesys
Valentina Postelnicu
Senior Director Professional Services, Genesys
Nico Van Eyssen
VP Customer Success. EMEA, Genesys