To be a leader, you need to work with a leader
See why analysts and users came to the same conclusion — Genesys Cloud is a leading contact centre platform
See why analysts and users came to the same conclusion — Genesys Cloud is a leading contact centre platform
Choose the CX platform built with the future in mind
Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)–powered journeys.
Gain the advantage of a single platform spanning spans sales, marketing and services—enabling the best and broadest customer and employee experience capabilities.
Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.
Genesys Cloud is a Magic Quadrant Leader. Get the comprehensive reports.
2024 Gartner® Contact Centre as a Service Magic Quadrant™
Trusted by experts. Powered by results.
Genesys named a Leader for the 10th consecutive year — and positioned highest in execution
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Source: Gartner Magic Quadrant for Contact Centre as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October 2024
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
Genesys is a leader. Get the reports you need to evaluate the CCaaS landscape in a single download.
Frost Radar™: Cloud Contact Centre Services in Asia-Pacific, 2023
Genesys has been positioned as the Growth and Innovation leader in the “Frost Radar™: Cloud Contact Centre Services in Asia-Pacific 2023” report. We believe this is because we:
* Frost & Sullivan is not responsible for any incorrect information supplied by companies or users. Quantitative market information is based primarily on interviews and therefore is subject to fluctuation. Frost & Sullivan research services are limited publications containing valuable market information provided to a select group of customers. Customers acknowledge, when ordering or downloading, that Frost & Sullivan research services are for internal use and not for general publication or disclosure to third parties. No part of this research service may be given, lent, resold, or disclosed to noncustomers without written permission. Furthermore, no part may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of the publisher.
Genesys Cloud is a Leader. Get the comprehensive reports.
The Forrester Wave™: Contact Centre as a Service (CCaaS), Q1 2023
The Forrester report names Genesys a leader in Contact Centre as a Service solutions in 2023 and noted its:
Genesys Cloud is a Leader. Get the comprehensive reports.
IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment
Genesys named a Leader by IDC MarketScape
Genesys recognized for its ability to deliver conversational AI capabilities across an array of digital and voice-based channels
Genesys Cloud™ makes it easy to create exceptional experiences. See the results.
“Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today…there is no other solution that I would bet my future on.”
Grayton E. Koenig, National Solutions Consultant
Voxai
“Genesys Cloud has addressed a number of issues by being an all-in-one solution. It has been especially useful for allowing agents to work from home during the COVID-19 pandemic. No telephone hardware required.”
Paul Soulodre, Workforce Management Reporting/Analytics
Alberta Motor Association
Deliver connected customer experiences with Genesys Cloud™
Roy Hazelwood
Contact Centre Manager
Anglicare Sydney
Shanty Cantya
Vice President of Customer Management
Blibli
Wang Chuanpeng
International Services Product Director
Xiaomi
Download the marketplace bundle and get analyst reports from Gartner, Frost & Sullivan, IDC, Ovum and Forrester. Learn about different solution providers and find out why more companies are switching to the Genesys Cloud™ platform.