A better contact centre is waiting for you

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Why Genesys Cloud is right for you now

Today more than ever, you need a call centre solution that offers your business flexibility and security. Genesys, named a market leader, delivers value, efficiency and simplicity to customers. Customers migrating to Genesys Cloud can save up to 40% of their total operational cost,
depending on their size and configuration of CC and UC infrastructure.

Profits

Use now, pay later

No Genesys licensing fees until existing maintenance contract expires.

For qualified customers moving to Genesys. Up to 12 months

Enhance your contact center agent skills

Get trained FREE

Up to 10 free Genesys University technical certification scholarships.

For qualified customers migrating to Genesys.

Omnichannel contact center engagement

Get expert advice FREE

Genesys experts help to design your personal migration plan.

Done jointly with a partner where appropriate.

Deliver experiences that matter from a single solution

Address any use case with a full suite of native CX functionality – omnichannel, WFO and AI.

The experience for your customers…

Create fluid customer conversations across digital and voice channels. Predict and understand customer issues before they escalate — or before they even happen.

The experience for your employees…

Make it easy for agents to resolve issues quickly with an intuitive interface. Empower employees to find solutions together with voice, video and chat collaboration tools.

The experience for your business…

Seamlessly integrate with Salesforce and other CRM tools to add context to customer journeys. Reduce costs, boost sales and automate routine tasks with artificial intelligence

Get the PureBridge offer

Join the community of happy Genesys customers.

Innovation

  • 267 new features in 2020 through continuous delivery of innovation with modern microservices cloud architecture
  • Marketplace with 240+ pre-integrated apps
  • Over 70% of customers use public API to differentiate

Leadership

  • Genesys named a leader in Gartner® 2021 Magic QuadrantTM for CCaaS
  • Forrester names Genesys a leader among Contact Centre as a Service providers in 2020
  • Omdia names Genesys a leader in the cloud contact centre market for 2020-2021

Experience

  • 3,300+ legacy contact centres have migrated to Genesys cloud solutions
  • Proven migration process with agile delivery for reduced risk, faster time to value
  • Genesys Customer Success assures post-deployment value realisation
Countdown NZ
ICICI Bank India
Westpac logo
Singapore Airlines
Vodafone Australia logo

The choice is clear

More than 3,300 legacy contact centres have successfully transitioned with our proven migration approach. Enjoy the full benefits of being on a modern Contact Centre as a Service solution today.

Genesys

  • Provides both an all-in-one contact centre solution and a customisable platform across voice and digital channels.
  • Offers true cloud deployment — from public cloud, private cloud, hybrid, or on-premises deployment.
  • Offers a robust and mature marketplace.

Legacy Vendors

  • Offer limited cloud experience and no clear onboarding methodology.
  • Deploy a monolithic architecture in their enterprise-grade cloud offering.
  • Lack an easy-to-use marketplace and rely on acquisitions and partners to deploy advanced capabilities.

From a Customer Support Supervisor perspective, we switched over from Cisco UCCX because Cisco UCCX provided subpar reporting and lacked in detailed metrics. Also, we were limited on how many calls we were able to take in at a time. We were literally losing money using Cisco UCCX.

— Stark Bro's

Our legacy premise on contact centre system was unreliable, hard to scale, and expensive to maintain and add features. We’re grateful Genesys was able to prioritise and move us over so quickly. They jumped on issues like number-porting and we felt well supported throughout [the migration].

— Integral Care

New features, fast

Get the newest features and enhancements fast and often. The microservices architecture enables you to enable the business at the speed of innovation.

Scalable & resilient

Adjust on the fly to any spike in volume. No need to keep upgrading hardware to keep up with changes in traffic patterns. Scale up and down with cloud ease.

Secure & compliant

Rest assured using a solution built on strict cloud security protocols and compliance with standards and regulations world-wide.

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