The world’s #1 customer experience platform

Build cross-channel customer journeys and drive better business outcomes

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Turn exceptional customer experience into real results

Deliver a world-class customer experience to every customer, every time.

Reach customers 45% faster
than other solutions

Reduce average time spent
per call by 3 minutes

Increase agent productivity
by 532%

Simple technology that outperforms

The only cloud contact centre software to unify all business communications in one interface. This simplicity lets you focus on delivering great customer service.

Complete interaction history in one place, making it easier to spot trends, collaborate across teams and solve problems.
One intuitive interface for employees to get everything they need—all channels, interaction types and performance insights.
Streamlined collaboration between the entire organisation to resolve problems faster and create better experiences.

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Align your team to customer needs

Match your company’s products and services with what your customers want and need to maximise growth anproductivity.
Anticipate your customers’ next steps to develop the right team to create sustainable growth and increase profitability.

Increase sales conversions

With the right analytics and lead tools, you can more easily assess and distribute qualified leads to the right rep every time.
Decrease lead-time and allow your sales team to quickly engage customers and increase revenue.

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Relate to your customers where they are

Understand customer behaviors and increase the customer focus.
Predictive analytics tools anticipate customer needs.
Route interactions to the best resource for fast resolutions.

Personalise the customer experience

Analytics and contextual tools offer a more personalised experience each time.
Self-service options let customers choose how and when to communicate.
Visibility into every communication creates quicker routing and resolutions.

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.