Deliver epic customer experience with Genesys software

A platform built to drive better business.

Experience the most powerful all-in-one cloud contact centre

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45% faster reach than other solutions

3-minute average reduction on time spent per call

532% increase in agent productivity

Improved customer experience managed in one place

All channels, managed in one place no matter how customers reach out to you.
AI-powered customer and employee journeys.
One interface for employees to get everything they need.
Actionable insights to run and optimize your business – from one place, in real time.

Stable, secure, scalable and proven

Scale as high or low as needed – without affecting performance.
100+ countries with thousands of customers served.
6 billion monthly API requests handled.
25,000 configured agents supported in a single organization.

Constant innovation that painlessly updates

A multi-tenant, microservices architecture you can trust — with the scale, flexibility and security you need.
APIs make it a breeze to customize — connect to your most critical business apps.
All-in-one capability reduces patchwork systems.
Deploy in days, not months – be up and running faster than you ever thought possible.

We added new messages to our IVR system in just a couple of minutes, which is almost unheard of in our industry. And we did this without relying on IT experts.

— Ian Roberts, Operations Leader, Quicken Customer Care

With Genesys and Google Contact Centre AI, we found that we could use technology, like text-to-speech and automated speech recognition, to deliver new content faster.

— K. Santhiphap Phoemmongkhonsap, Senior Director, Cloud and Digital, TOT Public Company Limited

We’ve seen great improvements in our survey ratings, customers feel more valued at the end of the call, which is a major contributor to raising our overall Net Promoter Score.

— Paula Mullan, Senior Manager Contact Centre Transformation, Westpac NZ

Start delivering an amazing experience

Sign up for a demo to see how the Genesys platform lets you relate to your customers where they are and anticipate their needs!

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Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.