Boost customer satisfaction with Genesys customer support software

Next-level customer support across email, phone, chat, social and more using the Genesys customer service software.

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45% faster reach than other solutions

3-minute average reduction on time spent per call

532% increase in agent productivity

Meets your customer support requirements, and then some

All channels, managed in one place no matter how customers reach out to you.
Complete interaction history to collaborate or solve problems.
Actionable insights to run and optimise your business–from one place, in real time.
One interface for employees to get everything they need.

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Support helpdesk software that’s easy for beginners, and scalable for experts

Self service

Voicebots
Chatbots
Speech enabled IVR

Digital

Unlimited chat and email routing
Co-browse and screen share
SMS and messaging app routing

Inbound

Inbound voice routing
Voicemail
Callbacks (IVR & web)

Outbound

Basic and advanced outbound campaigns options
Inbound/outbound blending

Workforce

Unified communications
Interaction and screen recording
Quality management compliance

Integrations

Access to AppFoundry marketplace
Platform APIs

Trusted by leading brands for 70 billion successful customer connections

We added new messages to our IVR system in just a couple of minutes, which is almost unheard of in our industry. And we did this without relying on IT experts.

— Ian Roberts, Operations Leader, Quicken Customer Care

With Genesys and Google Contact Centre AI, we found that we could use technology, like text-to-speech and automated speech recognition, to deliver new content faster.

— K. Santhiphap Phoemmongkhonsap, Senior Director, Cloud and Digital, TOT Public Company Limited

We’ve seen great improvements in our survey ratings, customers feel more valued at the end of the call, which is a major contributor to raising our overall Net Promoter Score.

— Paula Mullan, Senior Manager Contact Centre Transformation, Westpac NZ