Genesys Cloud contact centre solutions

Discover how to deliver the future of customer and employee experience today

Explore the #1 AI-powered experience orchestration platform

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Real customers, real results

50%

reduction in TCO

97%

first-response resolution

100%

improvement in agent efficiency

97%

reduction in abandoned call rates

All the call centre capabilities you need, all in one place

AI and automation

The Genesys Cloud CX^® offering delivers native, embedded artificial intelligence (AI) that powers personalised experiences, mines deep customer insights and more. Trusted and proven, Genesys Cloud AI is ready to use — and can help level up your business — right out of the box.

Contact centre software

Shape experiences for the moments that matter with industry-leading contact centre software. Genesys Cloud CX delivers all the tools and technology to compete — and win — in an increasingly competitive market.

Digital channels

Delivering rich, connected and effortless experiences is easy with Genesys Cloud CX. Our digital tools make it easy to optimise, connect and personalise experiences across channels — without ever losing interaction context.

Workforce engagement management

Give your employees the resources they need to succeed — all in one platform. Genesys Cloud Workforce Engagement Management improves employee value and satisfaction while simplifying management activities.

Customer journey management

With the right data at your fingertips, you can seamlessly optimise your customer journey. Genesys delivers the solutions needed to unify all available customer data, uncover journey insights and orchestrate connected journeys.

Cloud architecture and open platform

Unify your contact centre technology stack with a single, unified cloud architecture that does it all. With constant innovation, you can keep pace with evolving global and local expectations at scale — every time.

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See what an AI-powered experience orchestration platform can do for you

See how you can drive growth, customer loyalty and employee productivity with the trusted platform that delivers personalised experiences at scale across chat, email, messaging and more. Give your customers the smooth end-to-end experiences they demand, and build loyalty — and revenue — with Genesys Cloud CX.

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