Keep costs low and contact rates high with Genesys outbound dialler.
See how to optimise your campaigns with Genesys outbound dialler software
The Genesys Cloud platform puts customers at the centre of your outbound strategy. Engage customers using auto diallers, campaign management, proactive agentless notifications and more. Connect your inbound and outbound interactions using data and AI. Enhance routing and orchestration throughout the entire customer journey, building loyalty and accelerating business KPIs.
50%
142%
50%
269% ROI
With Genesys, you can intelligently leverage outbound campaigns to improve your business.
Increase the productivity and cost-effectiveness of your outreach strategies with artificial intelligence (AI)-powered outbound campaigns. Combine lower-cost channels with self-service bots for voice and digital to maximise efficiency.
Reach out proactively with timely, personalised notifications. Auto-notify customers about an upcoming appointment, recently shipped order or expiring membership through digital and voice channels.
Meet evolving regulatory requirements and business policies. Leverage user-friendly and role-based admin tools to quickly create, deploy, modify and audit outbound campaigns.
Design outbound call centre campaigns that drive call centre impact and efficiency. Configure flows based on campaign targets, agent workloads or customer needs to improve outreach effectiveness.
Reduce operation costs and deliver important, time-sensitive alerts via customers’ favourite channels. Choose the right channel for each type of communication.
Get detailed analytics on all your contact attempts across channels in a single performance view. With outbound and inbound calls in one report, you’ll get deeper insights.
Improve contact rates by performing automatic pre-call checks against external systems. Industry-leading voice print technology accurately detects answer machines, fax signals and live people.
Quickly plug in apps from the extensive AppFoundry® Marketplace for advanced list management capabilities that improve engagement and regulatory compliance.
Simplify third-party integrations into your contact centre solutions with open, real-time APIs. Add pre-built apps and integrations, including CRM systems, to your contact centre without involving IT.
After implementing the Genesys Cloud™ platform, Kiwibank eliminated 2.9 million minutes of hold time, cut its platform costs in half and improved outbound productivity by 94%
-Emma Noble-Beasley, General Manager Contact Centre, Kiwibank
By adapting the preview dialler in Genesys Cloud, we eliminated the need to hang onto calls to leave messages. Now, the system automatically steps in right before the call goes to voicemail, releasing the advisor for the next call. We’ve achieved a 20% performance improvement with 10% less agents.
-Ryan Ervin, Senior Director, Customers for Life, TCC Round Room
